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Originally Posted by CertifiedCC
Sorry, not enough of a attention span to read past the first 2 paragraphs...
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That's just sad.
It sounds like there are some serious issues going on here with the service provided.
I think I need some clarification after reading this.
1. Is it true that we will still be charged for diagnosising a warranty repair item? This doesn't sound right to me that anyone should have to pay anything out of pocket for something that is covered by warranty or after diagnosing either isn't broken/defective.
2. What qualified/trained Lotus mechanic wouldn't know that reflashing would affect the ability to get a data dump? Why wasn't this done in the correct order since the customer made a point of asking for it in the first place? Also, what is with the printer? Shouldn't the dealership just have this functioning?
3. I call BS on the point about the data dump just being one component of warranty review. While I agree this SHOULD be the case, I have a hard time believing that if I went in to a dealer with a car that only had 100 miles but showed over 40 standing starts that there would be an issue. I do think that the weight of the data dump will override the other variables listed.
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the reason for the paragraph in the handbook is for paint and the soft top
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huh? I have not had to make a claim regarding the Starshield - so I don't know how flexible they are or aren't to work with, but usually content such as this is only included in the warranty to protect them - not us.
What bothers me about this is that if this dealer is able to do this and get away with something some find as petty and insignificant as some of these issues - what will they get away with when it is even more serious? I'm not saying customers should be able to profit from things like this, but dealers certainly shouldn't be able to rip customers off for every little thing.