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Bleu Omdurman · 05-21-2008, 08:27 PM

You might do a search on the "value of a customer" Both on this site and google. You might find some interesting articles that crunch the numbers related to this type of issue in business. I seem to remember a case of missing shirts at a dry cleaners from marketing class.

Anyway, the point is do you FEEL mistreated? If so, are you the type of person willing to see this through? If so, you can cost the company a great deal of money, and the company can be defined as this dealership and Lotus.

I am generally not one of those people, but luckily my wife is.

Good luck, I hope your issue gets resolved correctly

05-21-2008, 08:27 PM	#26 (permalink)
Bleu Omdurman More track time please. Join Date: Aug 2005 Location: Seattle Posts: 1,692	You might do a search on the "value of a customer" Both on this site and google. You might find some interesting articles that crunch the numbers related to this type of issue in business. I seem to remember a case of missing shirts at a dry cleaners from marketing class. Anyway, the point is do you FEEL mistreated? If so, are you the type of person willing to see this through? If so, you can cost the company a great deal of money, and the company can be defined as this dealership and Lotus. I am generally not one of those people, but luckily my wife is. Good luck, I hope your issue gets resolved correctly __________________ Take my track day survey: here You should enjoy it. 10 questions. Now take survey #2 here Mods: TurboXS Intake, Ultra Disc Rotors, Adare Motorsports Racing Pads.