Quote:
Originally Posted by goldfive
they really didnt have to do any glasswork except for the front winglets, which I haven't looked at again since I picked the car up. Too upsetting. They "couldn't" blend the paint there because of the Starshield getting in the way so it ended up looking just awful.
As far as the color goes, it looked like a good match.
I see what you are saying about not accepting the car back, but they had it for three days and F'd it up so much already that I just wanted to get her home and away from the idiots. Clearly they have NO clue what they are doing when it comes to "exotic" cars. The guy complained endlessly to me about how he's never seen a car with so much clear film (i.e., starshield) on it, and mentioned that his back was killing him from getting in and out of the car, and that the guys in the shop could not figure out how to jack it up, etc... He wasn't an a-hole about it, just sort of venting to me I guess.
I was just looking at the rear again and found to my added horror that he clearcoated the entire rear end, Lotus lettering and all. So now they are embedded inside the clearcoat. AND-- the other starshield section-- the one behind the passenger rear wheel-- is also covered in clear coat now.
I think I am going to throw up now.  |
Take it back. That's just irresponsible. They have to accept they will take a (potentially huge) loss on this particular repair, but business is business, you learn from your mistakes, and customer satisfaction is everything in this country. If you smell anything rotten, call the Better Business Bureau. Next time they'll pay more attention, as they should have in the first place.
That's like a surgeon making an incision without anesthesia, to do a surgery he's not licensed on. They should know their limitations and pay attention to what they're doing.
Still, a $300 quote would have been my first clue to consider engaging in micromanagement, i.e. "see this line here? that's a piece of clear plastic you have to remove first, and replace later..."