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fitfan · 08-26-2005, 08:02 AM

all the PRODUCT ideas mentioned are great. just keep developing the car to be perform better and be more compliant to live with. But what I really want to see LOTUS do is vet out its dealer network better. all things considered, the product is great! its the spotty sales, and service experiance that need to be improved most of all. If you, Lotus, can get ALL the dealers up to the same level of perfomance as the best ones in the US, man... Lotus, you will have some very happy and dedicated owners over here!

seriously, please, the product is not the weak link, its the dealers that need the most attention to improvment - get THEM sorted, and the little bugs in the product experiance can be easily resovled for the customer. I know Lotus can't afford to invest as heavily as say.. BMW in its dealers, but i think this is the area with the most improvment to be made. a $45k car.. o.k i can deal, but if you want to sell a $100k Esprit? ...some of whats been going on will kill you!

there are some VERY good dealers here in the US, get them ALL up to the same level and improve the LOTUS OWNERSHIP experiance.

\

-Rod

08-26-2005, 08:02 AM	#37 (permalink)
fitfan Regurgitated User Join Date: Jan 2004 Location: San Diego! Posts: 4,097	all the PRODUCT ideas mentioned are great. just keep developing the car to be perform better and be more compliant to live with. But what I really want to see LOTUS do is vet out its dealer network better. all things considered, the product is great! its the spotty sales, and service experiance that need to be improved most of all. If you, Lotus, can get ALL the dealers up to the same level of perfomance as the best ones in the US, man... Lotus, you will have some very happy and dedicated owners over here! seriously, please, the product is not the weak link, its the dealers that need the most attention to improvment - get THEM sorted, and the little bugs in the product experiance can be easily resovled for the customer. I know Lotus can't afford to invest as heavily as say.. BMW in its dealers, but i think this is the area with the most improvment to be made. a $45k car.. o.k i can deal, but if you want to sell a $100k Esprit? ...some of whats been going on will kill you! there are some VERY good dealers here in the US, get them ALL up to the same level and improve the LOTUS OWNERSHIP experiance. \ -Rod __________________ Driving it around!