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WOW, sorry to hear and see this.....I might have lost it, FIL or not. I just had my tire shop do some tires for me and even though my buddy is the manager and I know just about all of the techs, I was sure to bring my own low profile jack with pad and show them exactly what they needed to do. I was specific about the torque spec and felt a little better when he said they already had done a few of these......and I usually stand where I can see the bay (if not in the bay, sometimes the service manager is picky due to insurance regs) as they work on the car. Again, sorry to see this, hope everything works out for the best.
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