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About 2 years ago a similar thing happened to a guys Corvette at a dealership (oil change) in Daly City CA. The outcome was some lawyers talking to lawyers, lots of nasty letters between the owner and the owner of the dealership and after months of negotiation and getting close to litigation the dealer offered compensation that equaled the cost of replacing the vehicle and the owner located a new car that he was happy with.
If there's a hole in the floor, then the chassis is toast. The floor panel is bonded in and can not be replaced.
Kiyoshi
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life is better behind the wheel of a Lotus...
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