[zvezdah1]

Randy,
"The book" say 1.9 hours which is what I was billed for, but maybe took a half hour longer as it was the first one they'd done, he double checked everything. Incidentally, they had a storm the night before which apparently knocked out the network printer, I was there early (0730) so it hadn't been corrected. So they weren't able to print the data download, they just checked it , saw no problems, and called Lotus to verify it was OK not to have a hard copy for the records. I was impressed they went to all that trouble than documented it on the service record as to who they spoke with at Lotus that gave the OK. Lotus Atlanta continues to impress me.
Chris