Forcedfed Shipping Problems? - LotusTalk

andrewgotanelise · 01-09-2009, 10:03 PM

I ordered another cf front splitter for my elise, as the last one was mercilessly torn off when driving back down an unpaved and snowed out route 66. I ordered it on December 22nd, and have not received any phone calls back or emails, nevertheless the splitter. You'd think it would get here sooner seeing as I live in California. The email i received does not include any tracking # so that doesn't help either. Any suggestions?

9and3 · 01-09-2009, 10:26 PM

Have you tried calling ForcedFed?

andrewgotanelise · 01-09-2009, 10:30 PM

Yes and got to their voicemail and left a message and have not gotten any returning calls / messages

azac · 01-10-2009, 04:43 AM

fwiw, the ForcedFed splitter I ordered a couple weeks before you ordered yours arrived this last Thursday.

SweetDaddyD · 01-10-2009, 05:21 AM

I don't ever expect anything in a rush around the holiday times. Most people have things going on- then the shipping channels are all blocked up too.
If you ordered on the 22nd it would be realistic to not be able to ship to around the third. Even though we have businesses some of us do have family's, friends, etc too. And the holiday rush in orders easily overwhelms an already full schedule.

I know I'm still catching up on some of my orders placed in the holiday time, been working to twelve or one on clock nearly every night.

MaineLotus · 01-10-2009, 03:42 PM

I ordered a quick release hub from ForcedFed and it took almost 1.5 months to receive it. They called back once - I was promised a call back multiple times. Emails regarding order status were NEVER returned. I finally received a shipment, and it was a part they don't even stock. Took two calls and finally a post here on LT to finally get a return tag.

To ForcedFed's credit, the salespeople were always nice. But in the end, FF didn't really care that I had to call them eight times and send 4 emails and go through the hassle of returning the item and canceling the order. For a relatively simple part, it was aggrevating and I doubt I will ever order from them again. I ended up ordering directly from ForcedFed's vendor - I received the part in less than a week.

I've ordered from SweetDaddyD a few times and I can't say enough about how great he is to deal with - Professional, quick and honest.

Demonized · 01-10-2009, 03:46 PM

Forcedfed has stated a few times on this forum that the front splitter is very often back-ordered.

Though I don't know the exact situation with yours.

Forcedfed · 01-13-2009, 06:02 AM

Yes we have had issues keeping up with demand on the splitter, I warned about this when we placed them on sale as ask by this forum, and I stated then they are sold out all the time.

We are working hard with the manufacture to increase the volume. Our deal with them was 5 units per week and that work well for a lond time.

If your order is delayed we are sorry and are working on it. As for not picking up the phone. We are in the office 9am to 6pm PST M-F we pick up the phone when it rings during this time. If we do not, you called when we are closed sorry we missed you.

As for the hub we had a problem with the manufacture who did not pick up "their" phone during their business hours for weeks nor did we get a response from our emails too. We were told by them it was out of stock when we did hear back.

This item we did stock at one time, but does not sell well and is no longer stocked by us.

We are a small company that offers good service and products, and yes at times we drop the ball in the eyes of our customers.

We will do our best to correct the issues and learn from this for the future.

Happy motoring

andrewgotanelise · 01-25-2009, 06:29 PM

Still nothing...

Bavarian Motorist · 01-25-2009, 06:43 PM

Have they said it is back-ordered?

Forcedfed · 01-27-2009, 01:45 PM

We stated that it was on back order (up front) when a member ask us to offer it on sale.

We stated it many times.

We get orders for them everyday and still are on a back order for all orders placed today. We hope to be up to date on orders by the end of Febuary.

Again we are sorry for the delays.

John

Quote:

Originally Posted by Bavarian Motorist

Have they said it is back-ordered?

Casino Square · 01-27-2009, 01:56 PM

....as a fellow 'small business owner' i can only ask you guys to have a bit of patience. I realise that sometimes it is aggravating to have to wait an extended period of time, but it is frequently out of our control. Having read Forcedfeds replies, it seems that they are trying to do their best to resolve any outstanding situations. Try and understand that regardless of the occasional slip-up, it would be far worse if companies like theirs did not exist. We all love the same marque...help out the companies that make the experience of ownership all the more fun.

DaleatForcedfed · 01-27-2009, 02:38 PM

Quote:

Originally Posted by andrewgotanelise

Still nothing...

Andrew, Your splitter is in transit scheduled to be delivered tomorrow.

The last splitter on backorder went out today to Tuvett Lawson.

If you have a splitter on order and have not received it please let me know and I will look into and update you with the status.

Thanks,
Dale

jsnow499 · 01-27-2009, 05:20 PM

are these still on sale or has the high demand sent them back to regular price lol also does this fit the 07 model was on you site and only shows 04-05 if im reading this right

Casey · 01-27-2009, 06:56 PM

They will fit an 07....and I believe they are back at normal price.

andrewgotanelise · 01-27-2009, 06:57 PM

Quote:

Originally Posted by DaleatForcedfed

Andrew, Your splitter is in transit scheduled to be delivered tomorrow.

The last splitter on backorder went out today to Tuvett Lawson.

If you have a splitter on order and have not received it please let me know and I will look into and update you with the status.

Thanks,
Dale

Thanks. No hate on forecedfed, I just didn't expect the delay as it was very fast last time. Cant wait to get the splitter again, now with no scratches (for now).

Casey · 01-27-2009, 07:35 PM

The reason the delivery of the splitters have been lte was caused by our manufacturer not keeping up with their promised ETA.

Sorry for all of the inconvenience.

01-09-2009, 10:03 PM	#1 (permalink)
andrewgotanelise MMA Fighter Join Date: Apr 2007 Location: Where the drugs are cheap and the girls are easy Posts: 1,224	Forcedfed Shipping Problems? I ordered another cf front splitter for my elise, as the last one was mercilessly torn off when driving back down an unpaved and snowed out route 66. I ordered it on December 22nd, and have not received any phone calls back or emails, nevertheless the splitter. You'd think it would get here sooner seeing as I live in California. The email i received does not include any tracking # so that doesn't help either. Any suggestions? __________________ 05 NFB Elise / Katana SC / No Snorkle / 3.2 "10" psi pulley / Stage 1 Exhaust / Decat / Green Filter

01-09-2009, 10:26 PM	#2 (permalink)
9and3 No, I don't own a Le Car Join Date: Jan 2006 Location: Northern California Posts: 232	Have you tried calling ForcedFed? __________________ 9and3 '07 Exige S, Performance Pack

01-09-2009, 10:30 PM	#3 (permalink)
andrewgotanelise MMA Fighter Join Date: Apr 2007 Location: Where the drugs are cheap and the girls are easy Posts: 1,224	Yes and got to their voicemail and left a message and have not gotten any returning calls / messages __________________ 05 NFB Elise / Katana SC / No Snorkle / 3.2 "10" psi pulley / Stage 1 Exhaust / Decat / Green Filter

01-10-2009, 03:42 PM	#6 (permalink)
MaineLotus Parts scattered about... Join Date: Feb 2005 Location: Maine Posts: 1,436	I ordered a quick release hub from ForcedFed and it took almost 1.5 months to receive it. They called back once - I was promised a call back multiple times. Emails regarding order status were NEVER returned. I finally received a shipment, and it was a part they don't even stock. Took two calls and finally a post here on LT to finally get a return tag. To ForcedFed's credit, the salespeople were always nice. But in the end, FF didn't really care that I had to call them eight times and send 4 emails and go through the hassle of returning the item and canceling the order. For a relatively simple part, it was aggrevating and I doubt I will ever order from them again. I ended up ordering directly from ForcedFed's vendor - I received the part in less than a week. I've ordered from SweetDaddyD a few times and I can't say enough about how great he is to deal with - Professional, quick and honest. __________________ My car is modified.

01-10-2009, 03:46 PM	#7 (permalink)
Demonized NOT ßANNED! Join Date: Aug 2008 Location: Colorado Posts: 1,724	Forcedfed has stated a few times on this forum that the front splitter is very often back-ordered. Though I don't know the exact situation with yours. __________________ 2005 Saffron Yellow Elise, Katana Supercharger, LSS Wheels, 2Bular exhaust & cat, rear panel delete, Cup Airbox, Volt / Oil temp gauge, Ohlins double adjustable coilovers, Dual Oil Coolers, S111 RTD Brace, Moroso Oil Pan, MicroMirror, S111 "V-Force" Harness bar, Manly Engine Mounts, Odyssey PC680 & RLS Bracket, Saikou Michi OCC, CF Scoops, CF Bootlid, CF Front Lip.

01-10-2009, 04:43 AM	#4 (permalink)
azac Edi Aut Edaris Join Date: Sep 2006 Location: Tucson, Arizona Posts: 153	fwiw, the ForcedFed splitter I ordered a couple weeks before you ordered yours arrived this last Thursday.

01-10-2009, 05:21 AM	#5 (permalink)
SweetDaddyD BANNED Join Date: Jan 2005 Location: ATL, GA Posts: 7,646 Images: 2	I don't ever expect anything in a rush around the holiday times. Most people have things going on- then the shipping channels are all blocked up too. If you ordered on the 22nd it would be realistic to not be able to ship to around the third. Even though we have businesses some of us do have family's, friends, etc too. And the holiday rush in orders easily overwhelms an already full schedule. I know I'm still catching up on some of my orders placed in the holiday time, been working to twelve or one on clock nearly every night.

01-13-2009, 06:02 AM	#8 (permalink)
Forcedfed BANNED Join Date: Jul 2005 Posts: 302	Yes we have had issues keeping up with demand on the splitter, I warned about this when we placed them on sale as ask by this forum, and I stated then they are sold out all the time. We are working hard with the manufacture to increase the volume. Our deal with them was 5 units per week and that work well for a lond time. If your order is delayed we are sorry and are working on it. As for not picking up the phone. We are in the office 9am to 6pm PST M-F we pick up the phone when it rings during this time. If we do not, you called when we are closed sorry we missed you. As for the hub we had a problem with the manufacture who did not pick up "their" phone during their business hours for weeks nor did we get a response from our emails too. We were told by them it was out of stock when we did hear back. This item we did stock at one time, but does not sell well and is no longer stocked by us. We are a small company that offers good service and products, and yes at times we drop the ball in the eyes of our customers. We will do our best to correct the issues and learn from this for the future. Happy motoring

01-25-2009, 06:29 PM	#9 (permalink)
andrewgotanelise MMA Fighter Join Date: Apr 2007 Location: Where the drugs are cheap and the girls are easy Posts: 1,224	Still nothing... __________________ 05 NFB Elise / Katana SC / No Snorkle / 3.2 "10" psi pulley / Stage 1 Exhaust / Decat / Green Filter

01-25-2009, 06:43 PM	#10 (permalink)
Bavarian Motorist Live to Drive Join Date: Nov 2006 Location: NYC/Westchester, NY Posts: 10,855	Have they said it is back-ordered? __________________ Be an alpha male. Drive a Lotus.

01-27-2009, 01:56 PM	#12 (permalink)
Casino Square Registered User Join Date: Mar 2006 Posts: 10	....as a fellow 'small business owner' i can only ask you guys to have a bit of patience. I realise that sometimes it is aggravating to have to wait an extended period of time, but it is frequently out of our control. Having read Forcedfeds replies, it seems that they are trying to do their best to resolve any outstanding situations. Try and understand that regardless of the occasional slip-up, it would be far worse if companies like theirs did not exist. We all love the same marque...help out the companies that make the experience of ownership all the more fun.

01-27-2009, 05:20 PM	#14 (permalink)
jsnow499 Registered User Join Date: Feb 2008 Posts: 21	are these still on sale or has the high demand sent them back to regular price lol also does this fit the 07 model was on you site and only shows 04-05 if im reading this right __________________ "IT IS WHAT IT IS"

01-27-2009, 06:56 PM	#15 (permalink)
Casey Registered User Join Date: Aug 2005 Posts: 562	They will fit an 07....and I believe they are back at normal price. __________________ engtuning.com...for all your dyno tuning and performance needs.

01-27-2009, 07:35 PM	#17 (permalink)
Casey Registered User Join Date: Aug 2005 Posts: 562	The reason the delivery of the splitters have been lte was caused by our manufacturer not keeping up with their promised ETA. Sorry for all of the inconvenience. __________________ engtuning.com...for all your dyno tuning and performance needs.

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