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Old 03-18-2013, 01:20 PM   #1 (permalink)
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Car broke at dealer during recall service!!!!

I took my car to Auto Europe for my oil line recall. When they took the front clam off, they broke my headlamps. Now they are asking lotus to cover them. If not they told me its not their fault since headlights tend to be brittle!!!

What can I do, has this happened to anyone else??

Zach


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Old 03-18-2013, 01:22 PM   #2 (permalink)
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I'd start with breaking their head if they even suggest that they're not responsible for the damage. YHGTBFSM!
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Old 03-18-2013, 01:32 PM   #3 (permalink)
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Quote:
Originally Posted by Zwhitaker View Post
I took my car to Auto Europe for my oil line recall. When they took the front clam off, they broke my headlamps. Now they are asking lotus to cover them. If not they told me its not their fault since headlights tend to be brittle!!!

What can I do, has this happened to anyone else??

Zach


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I'd go in and ask to see them, then take some pictures. You're talking about $2,000 worth of damage so some concern is in order. I pulled mine out on an 07 and don't find them brittle. The turn signals are brittle though.

I bet they missed a bolt and pulled too hard or something lame like that.
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Old 03-18-2013, 01:32 PM   #4 (permalink)
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how the heck did they break the headlights?

Only thing I can think of is if they overtightened during reinstall. Geez, what a nightmare. Sorry Whit.

Definitely go after them, if they knew how brittle the headlights were, why not be more careful?
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Old 03-18-2013, 01:35 PM   #5 (permalink)
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I would tell them there mechanic screwed up and it is their fault. complain to manager and if they
do not take responsibility complain to BBB if they are member
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Old 03-18-2013, 01:36 PM   #6 (permalink)
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I have no idea how they could say it was your fault?
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Old 03-18-2013, 01:36 PM   #7 (permalink)
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Before they attempted the repairing, you did not sign a waiver saying they are not responsible for any damage that could occur to the vehicle will performing the recall right? I think the dealership may say now that the headlights were broke before they attempted the repair. I would talk to the top individual in charge of the dealership and also call lotus if the dealership will not cover it. Do you have pics, keep us informed of the outcome. Good luck
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Old 03-18-2013, 01:43 PM   #8 (permalink)
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I would take pictures pronto. In my opinion, the dealership is responsible. Not Lotus. Not you. Lots of us here have pulled the clam on and off without breaking anything, myself included.
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Old 03-18-2013, 02:29 PM   #9 (permalink)
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I'm guessing the tabs on the headlight covers broke. They do indeed get brittle and to make matters worse, the j-clips that the screws go into are constant torque. It happened to me removing my clam. At $600 apiece for the covers, I repaired mine and ran a tap through the constant torque clips. That being said, I wouldn't say it was a careless mechanic as much as bad luck. Hopefully, they will at least offer some assistance with rectifying the issue, but getting them to take full responsibility for the condition of your (or my) car is a tough sell. I would try reasoning with them before cutting loose on them. I've been in this business for thirty five years and I understand both sides of these issues. Good luck.
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Old 03-18-2013, 02:41 PM   #10 (permalink)
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It is my understanding the headlights do not have to be removed to remove the clam
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Old 03-18-2013, 02:48 PM   #11 (permalink)
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The covers have to come off to access two fasteners.
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Old 03-18-2013, 02:53 PM   #12 (permalink)
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And the attorney is>>>>>>>>>>>>>>>>>>>>>..............????
Politely tell them they ****ed up and they are responsible and you're quite sure your attorney agrees completely on this fact. Its called being careful and knowing what you're doiung. They are tough to unfasten but it just requires patience.
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Old 03-18-2013, 02:59 PM   #13 (permalink)
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Dont be too hard on the dealer. On 05-06 cars, the tabs get brittle, but there is also very little plastic there in the first place. I'd say at least 1/2 of the headlight covers I see are already broken, or break when the fastener is removed.

That being said, they are easily fixed with some ABS plastic sheet and some plastic bonding adhesive. Good luck!
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Old 03-18-2013, 03:07 PM   #14 (permalink)
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I'd have to agree with realrundell, those covers are prone to breaking around the nut clips. It's just not a robust design.

I wouldn't place too much blame on the mechanic, this could happen even when being careful. How the dealership handles the issue is a whole different matter. They were attached to the car when you showed up... they need to be attached to the car when you leave.

Ask yourself if you'd be ok with them repairing the covers when Lotus turns down the replacement.
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Old 03-18-2013, 03:10 PM   #15 (permalink)
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I have had one of my headlights break while driving. they are brittle.

I had it repaired, not too expensive at all.
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Old 03-18-2013, 03:12 PM   #16 (permalink)
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Car broke at dealer during recall service!!!!

I have to agree with brgelise on this. Don't be afraid to have an attorney draft a demand letter. The dealer ( or dealer insurance co, most likely) will then do a quick cost benefit analysis on how much it would cost to defend a suit (not to mention the ensuing blowback from lotus owners who come across this thread who will not give them future business) versus the cost to simply fix the lights, and would most likely fix the lights.

And don't be surprised or put off that they don't admit fault. The insurance company which insures the dealer probably lists initial denial a policy requisite.




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Old 03-18-2013, 04:04 PM   #17 (permalink)
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Car broke at dealer during recall service!!!!

Sucks that they are so brittle. That's what they told me. The super shady thing was the car has been there for over a week, so I called them. When I asked how things are going, they said they had broke my headlights last week. My response was, why wasn't I called right way?? They responded we wanted to see if lotus would pay for it first. I feel they didn't want to tell me till they found out if lotus would fix the problem or not. This just seemed like bad communication, trust and business.




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Old 03-18-2013, 04:10 PM   #18 (permalink)
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i asume its the plastic covers that broke? at the black plastic tabs? they should be repairable by "plastic welding" them - the shop should agree to pay to have them sent out and repaired.

i doubt lotus will over their "negligence"
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Old 03-18-2013, 04:13 PM   #19 (permalink)
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Headlights were broken during a recall.
The recall wasn't of your choosing.
Had the recall not been required, the headlights would be fine.
Seems pretty obvious to me who should be paying for this, and it's not you.
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Old 03-18-2013, 04:15 PM   #20 (permalink)
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Car broke at dealer during recall service!!!!

Many years ago I had to deal with auto Europe and my experience was not positive. I wish you the best in this situation.


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