Please read and respond!! - Page 2 - LotusTalk

xtn · 05-21-2008, 03:53 PM

Dave I understand your concern. However I do not see how Dave Simkin or LCU is resposnible. Only the crappy dealership is responsible.

xtn

CosmosMpower · 05-21-2008, 07:17 PM

Agree, unfortunately it's a rarity to get good service that are up to our high expectations. In my experience Dave Simkin has been very helpful when it was in his power to make the call.

tvacc · 05-21-2008, 08:06 PM

I have to agree that is is much ado about nothing. Making such an issue with Lotus USA over this just makes it harder when some of us have a ligit claim.

ksdaoski · 05-21-2008, 08:09 PM

but you DID sell the car....so obviously the new owner didn't care too much?

you no longer own the car....so who cares?

twaszak1 · 05-21-2008, 08:18 PM

Quote:

Originally Posted by insane

I can't believe you took up my time.

....not to mention the hundreds of other reads by other members.

being as you are in florida it may be a "waste of your time" but for people living in his region i think it is a great service he has provide, so that others dont get the same treatment. now after reading his problems the can either go in ready for such issues or find anothe location that is willing to help. i bet that if something similar happened at the p[lace you sevice your vehicle you would appreciate knowing about it, just my 0.02

T.J.

Bleu Omdurman · 05-21-2008, 08:27 PM

You might do a search on the "value of a customer" Both on this site and google. You might find some interesting articles that crunch the numbers related to this type of issue in business. I seem to remember a case of missing shirts at a dry cleaners from marketing class.

Anyway, the point is do you FEEL mistreated? If so, are you the type of person willing to see this through? If so, you can cost the company a great deal of money, and the company can be defined as this dealership and Lotus.

I am generally not one of those people, but luckily my wife is.

Good luck, I hope your issue gets resolved correctly

infernoflo · 05-21-2008, 08:29 PM

Quote:

Originally Posted by ksdaoski

but you DID sell the car....so obviously the new owner didn't care too much?

you no longer own the car....so who cares?

actually, i bought the car and i do care, but it is getting worse, as time went on it started peeling more, and now it's pretty noticeable.

insane · 05-22-2008, 04:29 PM

Quote:

Originally Posted by twaszak1

being as you are in florida it may be a "waste of your time" but for people living in his region i think it is a great service he has provide, so that others dont get the same treatment. now after reading his problems the can either go in ready for such issues or find anothe location that is willing to help. i bet that if something similar happened at the p[lace you sevice your vehicle you would appreciate knowing about it, just my 0.02

T.J.

aaaaaaaand... that's why there is a Reigions section

Puddlian · 05-22-2008, 08:10 PM

I have every sympathy with Dave Kennedy. I live up here in the wilds of North Dakota and this Minneapolis dealer is by far (excuse the association) the closest Lotus service center to me; but based on a number of sources on this forum, I would never set foot in this dealership. We have people who live in suburban Minneapolis who are taking their cars to Chicago to have work done on them!!

.. are you getting the idea yet? Be thankful that the rest of you have the opportunity to make choices in your area ... I'm having to invest in a duelly and a trailer so I can pursue my dream of ownership.... OK .. I feel better now .. thanks

mikecronis · 05-23-2008, 02:42 PM

I can understand your concern. Lotus of Denver also reflashed my 2006 before downloading the data. I know, however, that since I had ownership of the car at 6 miles (of which Symbolic Motors drove an additional 20 miles to verify the headlights were aligned at their shop) that the car was broken-in correctly and religiously (though I'm not sure if Symbolic Motors may have ragged on her for the 20 miles, it would be an insignificant amount of even the wildest driving, and I doubt it since Symbolic Motors seems upscale as they sent me champagne and a fruit and chocolate basket next-day-air to congratulate me on my purchase!!!)

If I ever sold the vehicle, one look at the condition, engine note, and driveability, along with all saved paperwork would enamour even the most dubious buyer sans break-in ECU dump print-out. Most people don't even CARE about any of those finite details but the most discriminatory buyer, and your paperwork and honest testament should account for that, as you seem trustworthy.

Because Lotus installs a hint of demand of break-in law, a good percentage do indeed break-in their Loti per-manual. The track broken-in exceptions are quite noticeably weathered, and of instances I've heard, those sounded a bit more rough.

Your Starshield is covered separately under warranty in the manual.

JoshS · 05-23-2008, 05:53 PM

Actually there may be real damages above the $120 in this case, and an easy one to win. If you have or can get an agreement stating you would have sold the car for x to the first person, but sold it for x-y to the second person because of no print out which is an extremely important barometer of use with our cars, you would win y + $120. This is a very common damage claim in courts for all sorts of things

swede · 05-23-2008, 08:36 PM

Looks like the dealer is a turd, leason is dont do business with them again. There are many good dealerships around the country.

Sad that this happens but Lotus is a small brand over here and a small loss for most stealerships

05-21-2008, 03:53 PM	#21 (permalink)
xtn McLareghini Bugatterrari Join Date: May 2006 Location: Texas Posts: 6,841	Dave I understand your concern. However I do not see how Dave Simkin or LCU is resposnible. Only the crappy dealership is responsible. xtn __________________ 2006 McLareghini Bugatterrari, Storm Titanium... <mods> installed: air horn, Scroth 4-point ASM harnesses, Sector111 halon extinguisher and mounting bracket, Von Hep exhaust and rear panel delete, Pagid brake pads, red Volks CE28n wheels, Toyo RA-1 tires, Nitron SA coilovers, Sector111 (WorksBell) quick-disconnect steering wheel kit. awaiting installation: Scroth "pull-up" lap belts, Sector111 RTD Brace, Tony's heater bypass mod, and dropped steering rack mounting plates. </mods>

05-21-2008, 07:17 PM	#22 (permalink)
CosmosMpower Cone Magnet Join Date: Sep 2006 Location: Dallas, TX Posts: 2,026	Agree, unfortunately it's a rarity to get good service that are up to our high expectations. In my experience Dave Simkin has been very helpful when it was in his power to make the call. __________________ 06 Canyon Red Elise LSS, Touring, SS, Stg 2, HID, BWR swaybar 09 Mini Cooper S 6MT 2000 Grand Prix White S2000

05-21-2008, 08:06 PM	#23 (permalink)
tvacc Head LOONY Join Date: Apr 2004 Location: Buffalo, NY Posts: 2,210	I have to agree that is is much ado about nothing. Making such an issue with Lotus USA over this just makes it harder when some of us have a ligit claim. __________________ Tony Vaccaro 2005 Ardent Red, Katana Supercharger, Touring, Hardtop, Driving Lights, HIDs, Rear Window Shield, Red Mounts, Laser Shifters, V1, LETSLA Shifter, www.lotusowners.com LOONY (Lotus Owners of New York) and the Church of the HolyLotus Supplier of Polycarbonate Shield for Rear Window IN STOCK , Drive Fast Take Chances

05-21-2008, 08:27 PM	#26 (permalink)
Bleu Omdurman More track time please. Join Date: Aug 2005 Location: Seattle Posts: 1,692	You might do a search on the "value of a customer" Both on this site and google. You might find some interesting articles that crunch the numbers related to this type of issue in business. I seem to remember a case of missing shirts at a dry cleaners from marketing class. Anyway, the point is do you FEEL mistreated? If so, are you the type of person willing to see this through? If so, you can cost the company a great deal of money, and the company can be defined as this dealership and Lotus. I am generally not one of those people, but luckily my wife is. Good luck, I hope your issue gets resolved correctly __________________ Take my track day survey: here You should enjoy it. 10 questions. Now take survey #2 here Mods: TurboXS Intake, Ultra Disc Rotors, Adare Motorsports Racing Pads.

05-22-2008, 08:10 PM	#29 (permalink)
Puddlian Building from pieces Join Date: Nov 2007 Location: Bismarck North Dakota Posts: 68	I have every sympathy with Dave Kennedy. I live up here in the wilds of North Dakota and this Minneapolis dealer is by far (excuse the association) the closest Lotus service center to me; but based on a number of sources on this forum, I would never set foot in this dealership. We have people who live in suburban Minneapolis who are taking their cars to Chicago to have work done on them!! .. are you getting the idea yet? Be thankful that the rest of you have the opportunity to make choices in your area ... I'm having to invest in a duelly and a trailer so I can pursue my dream of ownership.... OK .. I feel better now .. thanks __________________ 05 Elise Arctic Silver Team Dynamics and RE 01R's, 06 STI Crystal Grey SSR's SPT intake Cusco strut braces swaybars and frame braces Racecomp / KW adj coilovers, 81 Porsche 911 SC Targa Guards red,79 Dodge D150 short box, 03 Honda CRV (wife's) 80 Honda 650 Nighthawk, 2000 Dodge 3500 dually (to tow everything!)

05-21-2008, 08:09 PM	#24 (permalink)
ksdaoski Registered User Join Date: Sep 2006 Location: Pewaukee, WI Posts: 177	but you DID sell the car....so obviously the new owner didn't care too much? you no longer own the car....so who cares?

05-23-2008, 02:42 PM	#30 (permalink)
mikecronis Registered User Join Date: Apr 2007 Location: Thornton, CO Posts: 301 Images: 1	I can understand your concern. Lotus of Denver also reflashed my 2006 before downloading the data. I know, however, that since I had ownership of the car at 6 miles (of which Symbolic Motors drove an additional 20 miles to verify the headlights were aligned at their shop) that the car was broken-in correctly and religiously (though I'm not sure if Symbolic Motors may have ragged on her for the 20 miles, it would be an insignificant amount of even the wildest driving, and I doubt it since Symbolic Motors seems upscale as they sent me champagne and a fruit and chocolate basket next-day-air to congratulate me on my purchase!!!) If I ever sold the vehicle, one look at the condition, engine note, and driveability, along with all saved paperwork would enamour even the most dubious buyer sans break-in ECU dump print-out. Most people don't even CARE about any of those finite details but the most discriminatory buyer, and your paperwork and honest testament should account for that, as you seem trustworthy. Because Lotus installs a hint of demand of break-in law, a good percentage do indeed break-in their Loti per-manual. The track broken-in exceptions are quite noticeably weathered, and of instances I've heard, those sounded a bit more rough. Your Starshield is covered separately under warranty in the manual.

05-23-2008, 05:53 PM	#31 (permalink)
JoshS Come on down Join Date: Nov 2006 Location: Rancho Cucamonga, CA Posts: 1,962	Actually there may be real damages above the $120 in this case, and an easy one to win. If you have or can get an agreement stating you would have sold the car for x to the first person, but sold it for x-y to the second person because of no print out which is an extremely important barometer of use with our cars, you would win y + $120. This is a very common damage claim in courts for all sorts of things __________________ '06 Elise Phantom Black, Touring, Starshield, Powder Coated Black Wheels, Bobble head IMUS

05-23-2008, 08:36 PM	#32 (permalink)
swede Stick a fork in it Join Date: Aug 2007 Location: Gone byebye Posts: 826	Looks like the dealer is a turd, leason is dont do business with them again. There are many good dealerships around the country. Sad that this happens but Lotus is a small brand over here and a small loss for most stealerships __________________ _____________________________________________ --------------------------------------------------- Touring pack, Hard Top, Tinted Windows, Star Shield ++, Stage II Exhaust, Sector 111 Rear Tow Hook, Shift-I System, Sector 111 V-Bar, Schroth Profi II 4 pt harness. V1 with remote display in dash. Sector 111 and Stan's shiftermod, Garmin GPS Nuvi 255W, VonHep dashbag, Lotus Driving Lights, S111 trunk bag, micro mirror, carbon center console, in dash Ipod

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