I wish Lotus advice were a commodity and something that Andrew or I could just beam over to someone else to help field the flood of inquiries we get each and every day. We spend every spare minute of the day answering tech questions, but we have to keep working in the shop too, as our our technicians need to lean on us, and we have to keep developing, etc, etc... we have some very exciting developments for this year to bring you all (you're going to love them!), we're sponsoring and helping develop 4 world challenge cars, and we have a 2 month back log in the shop that seems to be perpetual. We have no business debt. So for those above that asked if we're still in business, at least as far as I know, we are still in business
and have no danger of going out of business or needing bankruptcy laws to negotiate pennies on the dollar to folks we owe money to since we don't owe anyone money....
We have recently added another engineer and another technician to the team, but the training process is months and months, not days. So some relief is there for us to help more on the phone and email tech questions at some point, but when???? I wish I knew...
That said, I really wish we could get to everyone's questions timely. I truly do. There's not enough money in this business to intentionally disappoint people. We do this for the love of the sport and the hobby of making really great cars for really great people that are weird enough to love Lotus cars like we are. My suggestion is to simply email or call back. You're not being a pest. The squeaky wheel gets the oil as they say. If we don't get you back in 24-48 hours, then just ping back. The phone literally rings non-stop all day long and the emails are similar. Once you're in our little family, we're pretty good about catching up with you and there are plenty of people on this forum and off that would testify to that. We prioritize questions with our products needing imeditate attention over the "what if" inquiries. That isn't to say we don't field a lot of "what if" inquiries!
again, just ping back, and/or if you're wanting to place an order, just do it online...
Online orders work good. We have plenty of staff to keep the standard parts made and moving out just fine with only few exceptions. Tune requests are generally going well and generally I'm typically able to keep tune float down to 7 days or less. Our tunes are not canned and they take considerable time. We have detailed request forms and I build each tune with care between about 11pm and 2am after I'm off the dyno and family is asleep.
Hope that gives you some color around the situation.