Warranty work for Mid-Atlantic folks.. - LotusTalk - The Lotus Cars Community
 
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post #1 of 17 (permalink) Old 10-12-2010, 08:27 AM Thread Starter
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Warranty work for Mid-Atlantic folks..

so now that Criswell is no longer an authorized dealer, they can't perform warranty work. Are our choices for such services limited to Rothrock (in PA) as the nearest dealer?

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post #2 of 17 (permalink) Old 10-12-2010, 11:32 AM
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so now that Criswell is no longer an authorized dealer, they can't perform warranty work. Are our choices for such services limited to Rothrock (in PA) as the nearest dealer?
Yup. And given the way things have been going, you may want to get up there sooner rather than later if you have warranty work to be done. Then it's on to New Jersey.
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post #3 of 17 (permalink) Old 10-13-2010, 05:38 AM
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I think I missed something... what happened to Criswell? Why are they not an authorized dealer anymore???

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post #4 of 17 (permalink) Old 10-13-2010, 05:59 AM
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I think I missed something... what happened to Criswell? Why are they not an authorized dealer anymore???
They will tell you they dropped the franchise because they were not selling any cars.

I would say it is equally likely that they were asked to excuse themselves. There seems to be a bit of a dealership purge as part of the new direction.

Richmond is gone, Criswell is gone, Pittsburgh is gone, Durham is gone, and there are indications at least one other long standing east coast dealership is on the bubble.
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post #5 of 17 (permalink) Old 10-13-2010, 07:32 AM
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isn't there a dealer in dublin, ohio? (northwest of columbus)
that's <200 miles from washington, pa, i think.
i go by there from time to time.
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post #6 of 17 (permalink) Old 10-13-2010, 07:39 AM
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isn't there a dealer in dublin, ohio? (northwest of columbus)
that's <200 miles from washington, pa, i think.
i go by there from time to time.
sam
Not really a satisfactory alternative for the Criswell/Richmond area customers, though. Ascot's perhaps, but not the NOVA/DC/MD area customers.
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post #7 of 17 (permalink) Old 10-13-2010, 09:26 AM
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The new direction seems to be a the wrong direction if their goal is to sell more cars. No service options in the area = few if any sales.

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post #8 of 17 (permalink) Old 10-13-2010, 09:32 AM
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The new direction seems to be a the wrong direction if their goal is to sell more cars. No service options in the area = few if any sales.
And that was the tipping point for me in my decision to sell. I had a full year left on the warranty. Fat lot of good that was going to do me.

People can say what they want about dealerships, the fact is if they don't exist there won't be new cars, and if there are no new cars the sum total of used cars is it.

And if there is nobody there to do the warranty work, who would buy???

With the dealerships that have closed, there are more than a few new Evora owners left holding the bag. One of the techs at a now defunct Lotus dealership said he wasn't going to miss the Evoras, that between clutch and electrical problems they've dealt with in the ones the did sell, he felt Lotus rushed the car to market.

I see folks saying they're waiting for used Evoras so they can buy when the price gets low. Great plan, except for there probably being no more than a couple hundred Evoras total in the country by the time they trickle down to nothing, if they're not already there. And then even if they are 'cheap,' finding one may be an issue.
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post #9 of 17 (permalink) Old 10-13-2010, 11:52 AM Thread Starter
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it's also unfortunate because there are quite a few Lotus owners in the DC/MD/VA area.

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post #10 of 17 (permalink) Old 10-13-2010, 12:06 PM
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On the positive side, I know way more about my car than I would have known had the dealers stayed around. I had one dealer visit in 06 and have never been back.

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post #11 of 17 (permalink) Old 10-13-2010, 12:59 PM
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On the positive side, I know way more about my car than I would have known had the dealers stayed around. I had one dealer visit in 06 and have never been back.
That's true. But the owners who want to work on their cars and CAN work on their cars are outnumbered by those who'd rather buy a car and pay someone to maintain it.

For me, I've done a lot of oil changes, brake work, supsension swaps, electrical troubleshooting, busted hose repair, etc. Mostly short of opening a motor or transmission. BUT I don't WANT to do that anymore. To me it is not fun.

AND frankly, by the time I buy and change the oil and filter, THEN ride to the dump and back to properly get rid of the oil, I really haven't saved a whole lot of money or time.

If Lotus needs to rely on a target market that is perfectly content and capable to do its own service work, it is making a narrow niche market that much narrower.
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post #12 of 17 (permalink) Old 10-13-2010, 05:46 PM
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as for the deep servicing of the power train, the prime reason i bought an elise was the toyota brand stuff.
yes, the 2ZZ-GE may not be perfect, but i can get them rather easily.
same with the transmission.
that's the heart of gold.
the rest of the car, while it may be a PIA if something gets to be a problem, can be fixed as long as the car isn't bent.
in ~34,000 miles, the only problem i've had was a bad tail light.
i really don't think the elise is difficult to maintain.
too bad, tho, that the dealers are drying up.
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post #13 of 17 (permalink) Old 10-14-2010, 06:38 AM
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it's also unfortunate because there are quite a few Lotus owners in the DC/MD/VA area.
I agree and it appeared that the cars were selling very well locally. Maybe the local sales guy at Criswell who posts here can speak up? I am sad to see them go even though I do all my regular maintenance.

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post #14 of 17 (permalink) Old 10-25-2010, 11:58 AM Thread Starter
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Well after 10days of trying to get through to Rothrock Lotus service via phone, email with no luck. I'm going to try NJ.

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post #15 of 17 (permalink) Old 10-25-2010, 12:20 PM
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try sports & specialist cars, good group of lotus authorized folks.
or perhaps british racing group, not sure if they are authorized do warranty work, but should be available for service.

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post #16 of 17 (permalink) Old 11-16-2010, 08:40 AM
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try sports & specialist cars, good group of lotus authorized folks.
or perhaps british racing group, not sure if they are authorized do warranty work, but should be available for service.
In my experience, Sports & Specialist are horrible. The owner is a thief! Beware!

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post #17 of 17 (permalink) Old 11-19-2010, 07:01 PM
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Lotus is really trying to move the brand up-market. I think their intent is to sell the new cars side by side with other exotics, like Astons and Ferraris. Pricing on the newest cars is definitely alot more than it used to be. Criswell wasn't exactly a very impressive Lotus dealer. I just wanted to walk in and see some cars in the showroom, fun accessories for sale, and at least one car available for test drives. Been there twice, and all I got was ripped off on an order they placed, charged me for and then never processed. Lotus Garage is not cheap, but at least they send what you pay for!

That said, the fatter, new Elise, actually looks pretty neat, and is in the same price range as current models. It will be interesting to see if they drop in price to the low thirties/upper twenties like their brethren did. Let's hope Lotus opens a new dealer in Fairfax County, with a shiny showroom, a bevy of cars to check out, and a fully stocked parts and accessories department!

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