wow, that's not my experience AT ALL. They hand make some awesome chargecooler kit for the Espirit v8's. A guy I know at work installed one himself, it's crazy.
The charge cooler on the right is off, so that he can make a jig. The brackets to hold the charge coolers and their own water tank and pump looked great, bolt on. All the braided hoses and aircraft fittings, again looked top notch.
I'm not TRYING to defend them, i haven't even given them one CENT, I just thought they had some awesome Esprits, there..a friend has one of their chargecooler kits and loves it. I talked to the son, who was explaining to me that you can tell if the rear side marker light is an original or not, based on the slight angle that Lotus put into their parts black mounting base v.s. reproduction units. Maybe he saw that on TV, but it convinced me these were some serious Lotus nerds! He was also doing a full body off restore of an old first gen Esprit. He won best of show in a Lotus classic show somewhere...with just the frame + engine..saw the trophy, funny.
The engine is bored out, with some other mods I can't remember. The car looks GREAT I can tell you that much, I also know he's been restoring it since 2001, but it's his own car so he doesn't work on it that much. Explains the dust everywhere.
At any rate, I didn't get the impression they are anywhere near 1/2 ass, that doesn't explain your very real experience. Maybe they have changed...maybe they hated you or your car....maybe they suck..I'm just not trying to give anyone any good or bad press.
Like I said, lots of cool Esprits there, and I learned a lot listening to everyone go at it!!!
Here is me with the grandpas.....HAHA!