The intent of this post is not to bash AGLA but rather to offer my opinion for others EliseTalk members to consider. I bought their Lotus Hand Brake Cover and was disappointed. My reply to an email from AGLA is shown below but I have yet to receive a response despite four months passing. I've attached a picture that I believe is worth a thousand words. One correction to my email below: AGLA does include instructions which I found as I was throwing out the paper envelope that my cover arrived in.
My email to AGLA:
On 12/21/06, [email protected]____.net
> Your order has shipped from AGLA
AGLA-- I received the Lotus Handbrake boot and am once again,
disappointed with AGLA.
About ten years ago, I ordered a shift boot for my BMW M5. Delivery
took much longer than reasonable and a black boot was delivered rather
than the tan one I ordered on the phone.
When I discovered AGLA had a handbrake boot for my Lotus, my first
impression was to ignore it based on my previous experience.
Unfortunately, AGLA is the only company offering this desirable
product so I placed an order. Here are some constructive criticisms
that may help you:
- Email an order or payment confirmation immediately upon your
receipt so that I know you got it;
- Do not email a, "Your order has shipped from AGLA" note with my
email address along with all your other customers that had products
shipped the same day--your other customers should not know who I am
and I should not know who they are. Simply addressing emails with a
"Blind Carbon Copy" (BCC
rather than a "To:" would alleviate this
issue with no additional labor burden for AGLA;
- While, as advertised, the AGLA handbrake boot is perforated like
the Lotus shift boot, the sheen is glossy/semi-glossy whereas the
Lotus shift boot is matte--it, as stated on the web site, does not
match my interior;
- The AGLA handbrake boot leather is paper-thin unlike the Lotus
shift boot which is thick and has a substantial feel to it;
- The AGLA handbrake boot fits fine with the handbrake applied but
when released, the back lifts up excessively and exposes a cavity
while the sides sometimes lift up and over the center console opening.
Overall, the boot is too short at the rear and on the sides.
- No installation instructions were provided--while this is
straight-forward for most, it is not obvious for all. It may also be
good packaging practice.
Hopefully, these comments will be taken in the spirit they are
given--to help a company that serves an enthusiast community but is
lacking in product & customer service qualities.
Have a glorious new year.