Man that is indeed an ouch. I'm not sure what happened with Robert and the team over at BRG but they used to be held in decent regard. Last I communicated with him, he was handing the business over and there were some hiccups....or at least that's what he told me.
First of all, everything in this post is from San the forum member. No information I will discuss used any forum resources not available to any fourm member here. Everything I will post is my opinion. I was trying to ascertain the truth, and to walk a fine line between supporting the vendors and forum members. Usually when there is an issue between vendors and forum members, we get both sides of the stories. In this scenario, we (the moderators) never really had any explanation(s) from the vendor.
I will say that from what I found here and online, there were only two persons on the staff, Robert and Rebecca. I believe they share the same last name as well (Konick), or it's a coincidence. If indeed Robert was in poor health, that might explain why the staff couldn't support the business.
If you Google the contact address for Lotus Garage, you'll see it appears to be a residence. I wouldn't normally mention it, but Robert portrayed staff and business locations that don't appear to exist. He even posted here about taking the business seriously, and seemed to imply others working out of their garage didn't.
I myself have purchased things from them in the past. Some things came quick but the last two items, an air bag cover for the Evora and the stock tow hook, I wasn't happy with the experience. Both items took months to deliver. The airbag cover took literally 7+ months to get and the tow hook over two. I eventually got one from Greg in two days because I wanted to have one on hand. Murphy's Law.....BRG delivered the ordered product a few days later after receiving Greg's. I will say that I was in monthly contact with Robert directly and he always responded. I eventually did receive all products ordered. Its unfortunate. However at the same time I saw many others in the same predicament, paying in full for parts upfront only to have them delivered months or in some cases a year later.
The behavior that bothered me personally, was seeing that forum members were being charged up front and when their parts weren't provided in a timely manner, and they attempted to contact the vendor, they weren't receiving any replies. I know some of the members received a refund, but some have been waiting for many months and made large purchases amounting to thousands of dollars. They didn't state that eventually they received the product, but rather that the vendor wouldn't reply to their calls/emails, or that the replies didn't turn out to be factual and that they never received their product.
Thanks for the heads up San.
I only wish I could have replied earlier, but we were waiting for the site staff to do their review, and that took some time. I posted as soon as the forum staff came to their decision. As I stated in another post on this subject, the moderators were not involved in the review done by the site staff. We brought the issue to their attention and provided all the information available to us.
This was and is an unfortunate outcome, but something had to be done.