So, the experience: in a word, awesome.
Even the drive out there was fun, a break from my daily routine and an excuse to get away from work for "personal reasons"...
As of recently, Gator Motorsport had become an official Lotus dealer / service, and this is great news.
The facility is pristine, you saw the pictures above, I need say no more, other than the fact that they own the whole building there, so once the tenants move out, their space will vastly increase.
The service is what stands out. The individuality of any Lotus is rarely matched by the individuality of the care and follow-up it receives, but this is the one place that probably does it best. TJ basically has free reign there as far as how to take care of the client, and he essentially chooses to adapt a role of a thorough, flexible physician. This seems very effective. He informs you of the problems your Lotus has or might develop (not just any Lotus, YOUR lotus), and gives you many reasonable options how to treat them. He even provided me with an individualized list, complete with links and descriptions. Sounds simple and standard, until you actually observe the level of detail and attention he offers - not standard at all. I'm on a budget, too, which is well taken into consideration. Thanks to him I received great care of my high mileage Elise (77K), and a solid, effective plan which incorporates my goals for the car, and I'm confident, is a good one.
His boss is a guy who is passionate about the brand, gives him the freedom to run the shop as he feels fit, and the backing to do it well. Could not ask for a better combination.
Anyway, of all the places I have had my Lotus serviced at between Chicago and Southern Cali, this one is solid on the podium. Can't wait to see where they go next.