Join Date: Oct 2009
Location: Eight one Eight, CA.
I contemplated sharing my experiences with Rob and was about to two weeks ago when I finally got a hold of him and got my car back. I was also patient with Rob, but the ordeal just got extremely frustrating since he wouldn't answer and return my phone calls. I was about to report the car as stolen if I hadn't been able to reach him.
I needed significant engine work and contacted Rob on March 12, 2018. I explained the issue, and he agreed to do the job. He picked my car up on March 21, 2018, and Rob gave me a four-week estimate of completion. As we expected, my bottom end needed a rebuild, which he did among other things I requested to be done. Fast forward to July 10, 2018, when I finally got my car back. There were constant delays/reasons between April and July. However, the communication at this time was a non-issue as I was able to get a hold of him via text and call.
Upon receiving my car, Rob instructed me to break-in the engine and report back to him. I was able to put on some miles slowly, and by October 5, 2018, I had put on 350 miles while staying off the 2nd cam and easy on the accelerator. I started hearing unusual sounds and vibration after the engine is hot, about after a 20-mile ride so, I reported it to Rob. He instructed me not to drive the car and that he will pick it up. Rob assured me that he stands by his work and will fix any issues. November 21, 2018, Rob picked up the car. This was during the holiday season so, I accepted that he might not get to it right away. On January 10. 2018, Rob reported that my car would be ready by the weekend. He warmed up the car for 10 minutes and observed no unusual sounds. HE WARMED UP THE CAR FOR 10 MINUTES (seriously?). I specifically told him when the symptoms occur, which is when the engine is hot after at least a 20-mile drive. He agreed to test drive the car. January 23, 2019, Rob reported that he warmed it up for 1 hour and observed nothing unusual.
Between January 11, 2019, and February 4th, 2019, I called him 10 times with no answer and no callback. At first, I thought he got sick or hospitalized but found him active on LT. I sent him a PM on LT. I was furious at this point and contacted a couple of lawyer friends for advice. I left Rob a voicemail and told him to return my phone call, and my car no matter the state or I will be reporting the car as stolen. The following day, February 4, 2019, I searched for his shop's website and found a number, which ended up being another company's phone number, I think it was turbo hoses or something. I found another number and got a woman's voicemail greeting. I hung up but remembered his wife's name since Rob mentioned her a couple of times. I called again and left a message, which within minutes, I received a callback from Rob's wife. I informed her of the situation and my next steps. She agreed to get a hold of Rob right away. Within minutes, I get a call from Rob. He explained what he has done with the car, which was basically nothing. I'm attributing the unusual noises to the forged pistons and will finally get to drive it this weekend.
Anyway, it was a challenge dealing with Rob for sure, and I'm not entirely aware of other circumstances that he is dealing with. I always try to keep an open mind since I don't know what other people are going through. But that was an experience I don't want to go through again. I'm just happy to get my car back and will deal with any issues that come up. Sorry to hear about your situation, but I can relate.