Horrible experience with Mr. Rob Dietsch / Dietsch Werks - LotusTalk - The Lotus Cars Community
 
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post #1 of 7 (permalink) Old 02-22-2019, 11:54 AM Thread Starter
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Horrible experience with Mr. Rob Dietsch / Dietsch Werks

No sure how others experience with Mr. Rob Dietsch was, I wanted to share my experience, which was a communication nightmare.

I sent my car to Mr. Dietsch for some light clam repair last August, we had a good chat about the car, let him take the time and do the right repair. We roughly agreed on taking delivery in 3 months. I wouldn't deny that the body work was done well, but everything else has been very frustrating.

Here was what happened later:

- The OEM decals were not ordered or put on, so we agreed that he will reimburse the cost of the decals if I purchased them myself. I even said I could eat the shipping cost and put them on myself, haven't received the reimbursement as of today (after 2 months)
- Left my registration, manual booklet at his place and haven't given them to me as of today (after 2 months)
- Battery was dead after sitting there for 5 month (I just ate the cost of replacing a battery)
- Took another 2 month to deliver the car. Car was delivered unfinished here and there, very dirty interior


Since I took the car I called multiple times to get my reimbursement, manual, and my registration back. I've been super patient and Mr. Dietsch has been AVOIDING my calls and text. I had to use different phones to call he would hangup on my calls.

Here was what he said yesterday before hanging up on my call again:
"I don't have enough to pump in my gas and once I have my gas money I'll send you the money." - I call that Bull****, you were just off the GGLC event right?
"I have a couple cars to finish and then i'm out of the business" - Yea I'm wondering how you could sustain a business if you treat your customers like ****.

Care to comment? @Dietsch Werks
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post #2 of 7 (permalink) Old 02-22-2019, 01:05 PM
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I contemplated sharing my experiences with Rob and was about to two weeks ago when I finally got a hold of him and got my car back. I was also patient with Rob, but the ordeal just got extremely frustrating since he wouldn't answer and return my phone calls. I was about to report the car as stolen if I hadn't been able to reach him.

I needed significant engine work and contacted Rob on March 12, 2018. I explained the issue, and he agreed to do the job. He picked my car up on March 21, 2018, and Rob gave me a four-week estimate of completion. As we expected, my bottom end needed a rebuild, which he did among other things I requested to be done. Fast forward to July 10, 2018, when I finally got my car back. There were constant delays/reasons between April and July. However, the communication at this time was a non-issue as I was able to get a hold of him via text and call.

Upon receiving my car, Rob instructed me to break-in the engine and report back to him. I was able to put on some miles slowly, and by October 5, 2018, I had put on 350 miles while staying off the 2nd cam and easy on the accelerator. I started hearing unusual sounds and vibration after the engine is hot, about after a 20-mile ride so, I reported it to Rob. He instructed me not to drive the car and that he will pick it up. Rob assured me that he stands by his work and will fix any issues. November 21, 2018, Rob picked up the car. This was during the holiday season so, I accepted that he might not get to it right away. On January 10. 2018, Rob reported that my car would be ready by the weekend. He warmed up the car for 10 minutes and observed no unusual sounds. HE WARMED UP THE CAR FOR 10 MINUTES (seriously?). I specifically told him when the symptoms occur, which is when the engine is hot after at least a 20-mile drive. He agreed to test drive the car. January 23, 2019, Rob reported that he warmed it up for 1 hour and observed nothing unusual.

Between January 11, 2019, and February 4th, 2019, I called him 10 times with no answer and no callback. At first, I thought he got sick or hospitalized but found him active on LT. I sent him a PM on LT. I was furious at this point and contacted a couple of lawyer friends for advice. I left Rob a voicemail and told him to return my phone call, and my car no matter the state or I will be reporting the car as stolen. The following day, February 4, 2019, I searched for his shop's website and found a number, which ended up being another company's phone number, I think it was turbo hoses or something. I found another number and got a woman's voicemail greeting. I hung up but remembered his wife's name since Rob mentioned her a couple of times. I called again and left a message, which within minutes, I received a callback from Rob's wife. I informed her of the situation and my next steps. She agreed to get a hold of Rob right away. Within minutes, I get a call from Rob. He explained what he has done with the car, which was basically nothing. I'm attributing the unusual noises to the forged pistons and will finally get to drive it this weekend.

Anyway, it was a challenge dealing with Rob for sure, and I'm not entirely aware of other circumstances that he is dealing with. I always try to keep an open mind since I don't know what other people are going through. But that was an experience I don't want to go through again. I'm just happy to get my car back and will deal with any issues that come up. Sorry to hear about your situation, but I can relate.
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post #3 of 7 (permalink) Old 02-23-2019, 09:45 AM Thread Starter
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Dang, This is unbelievable. At least I was dealing much less trouble than you did. Hopefully your car is in great order now.
I wish we had more reviews of the shops here in the area so we could avoid the trouble we don't want to get into.
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post #4 of 7 (permalink) Old 02-23-2019, 11:47 AM
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Originally Posted by redbadge View Post
Dang, This is unbelievable. At least I was dealing much less trouble than you did. Hopefully your car is in great order now.
I wish we had more reviews of the shops here in the area so we could avoid the trouble we don't want to get into.
It would probably help if you posted this in the proper area.

https://www.lotustalk.com/forums/f93/

San

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post #5 of 7 (permalink) Old 03-19-2019, 09:38 AM Thread Starter
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As of today, Rob basically made it clear to me that he is not giving me back my manual and registration, not mentioning the money he owed.

Also I just found out he messed up my paint when he was working on my car. What a *** to deal with.

Can't imagine how he could earn any business here in the highly competitive bay area. Glad he's moving out of the area.

PLEASE Everybody don't give your beloved cars to this scammer to work on!
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post #6 of 7 (permalink) Old 04-04-2019, 10:11 AM
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Originally Posted by redbadge View Post
As of today, Rob basically made it clear to me that he is not giving me back my manual and registration, not mentioning the money he owed.

Also I just found out he messed up my paint when he was working on my car. What a *** to deal with.

Can't imagine how he could earn any business here in the highly competitive bay area. Glad he's moving out of the area.

PLEASE Everybody don't give your beloved cars to this scammer to work on!
Isn't that considered stealing?
I came from the Corvette world, we had something similar by the name of Hennessy.
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post #7 of 7 (permalink) Old 04-05-2019, 10:44 AM Thread Starter
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Isn't that considered stealing?
I came from the Corvette world, we had something similar by the name of Hennessy.
Just amazed there are people doing business this way.
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