A short summary first, for those who might be in the TL;DR crowd, but my full experience below. I am attempting to keep all personal feelings and opinions out (as well as names), and just state the facts as they happened, but know that I am completely dissatisfied with my experience at the Collision Center of Euro Motorcars Bethesda.
Summary: Dropped car off after a hit-and-run parking collision for repair at the Collision Center of Euro Motorcars Bethesda. After nearly 3 weeks of no communication at all from the shop, called to have car prepared for pickup so I could take it somewhere else for repair. When the car was picked up, the condition it was in was completely unacceptable. Would never recommend this company for repair and will not be returning.
Details: My 2005 Lotus Elise was involved in a hit-and-run parallel parking collision that resulted in a punctured front clamshell. I took the car to the Collision Center of Euro Motorcars Bethesda on Nicholson Lane on October 31st, 2014. The young woman doing intake at the front desk was very professional and friendly and told me that I would be contacted with an estimate shortly. Over the course of the next 18 days, I contacted Euro Motorcars on six occasions in an attempt to get this estimate. At no point did they every call me, nor return any of my calls during this time. For each call, I was given an excuse/reason why the estimate was still not ready ranging from, “That person is out of the office today”, to “The insurance company still has not gotten back to us” (of note is that I received a repair estimate and check from the insurance company on the 10th of November). The inconsistent answers to my request for the estimate, and the complete lack of contact made from their end, made me decide that I did not want to have Euro Motorcars work on the car after all. On November 19th at 9:00am I called the shop and informed them that I would be picking up the car around 5:00 that evening as I was no longer willing to wait to hear from them with an estimate. I was told that was fine, and that the car would be ready. At 4:57pm I arrived at the shop and was told they would pull the car around on the street out front. 25 minutes later, a tech finally got around to moving enough of the other cars on the lot that were blocking it in, and turned over the keys. The car was so covered in bird feces and tree litter (leaves seeds and twigs) that it was not able to be driven safely. (pictures below). After cleaning the windshield enough to return the car home, I am finally finished with Euro Motorcars forever.