Just to make my point clear, there's no doubt that there may have been better ways to handle the situation, I'm just simply saying there's likely a lot more to this story than we know, things that perhaps made it near impossible for Robert to deal with his business.
First of all, this is San the forum member. You're correct that there's more to this story than "most" know, but it's a sword that cuts both ways. The post that was made concerning Robert's health on Facebook was quickly removed, with no explanation. The business was portrayed to be something it simply wasn't, and it didn't take a detective to figure out what was really going on.
I've already posted all that I'll discuss about this, and it only covered things that anyone here could have found on their own. In the end, a choice had to made as to whether this forum could have a relationship with a vendor that was charging customers for goods and services that were never delivered, and to add insult to injury, wouldn't communicate with those customers, but continued to take new orders. Some customers were/are out thousands of dollars, and have been for a long time. Some were able to resolve their situation only because of their ingenuity.
Nobody involved in this is happy about the outcome, but a decision had to be made. In my opinion the forum staff made the right decision (moderators are not forum staff).
Despite anyone's personal relationship with Robert, can you condone the behavior that took place?