Lotus of Orlando - LotusTalk - The Lotus Cars Community
 
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post #1 of 2 (permalink) Old 10-23-2014, 05:43 AM Thread Starter
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Join Date: Feb 2011
Location: Orlando, FL.
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Lotus of Orlando

Just had another amazing customer service experience with Don (the service advisor) and Craig (the Lotus tech) regarding my 2001 Esprit.

I've had ongoing problems with the passenger side rear axle half shaft seal leaking; the last time they replaced it in March, Craig found some raised metal which was removed and we thought that would be the end of the problem. However, it started leaking again so I took it back and they replaced the seal but had a problem getting it out and as a result broke a roll pin.

Not only did they get and overnight a new roll pin but they gave me a loaner car for two days while the work was being done and before I picked the car up gave it a thorough wash. The final bill? - zero, nothing, nada.

Great job Lotus of Orlando, you certainly know how to treat your customers.


David.

2015 Dodge Charger R/T Premium (Daily Driver)
2001 Lotus Esprit V8 (Weekend Driver)
2011 Dodge Charger Rallye (Sold)
2012 Jeep Grand Cherokee (Wife's car but great for golf trips and hauling stuff)
2001 Superformance S1 (Sold)
1968 Mini Cooper (Sold)
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post #2 of 2 (permalink) Old 10-23-2014, 06:16 AM
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I know them both personally. Over the years, they, as well as the entire dealership, have shown nothing but the highest quality standards when dealing with my Elise and Evora.

America has always been defined by its excess. The Grand Canyon, professional sports contracts, Wendyís baconator, extra bacon! I myself have 18 Lamborghinis, and a Subaru station-wagon. And itís because of this excess that I have flourished. I implore you, please do not stop profiting. Live for excess, itís the American way.
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