Everything I have ordered from them came directly from England
So, whatever the reason, that is what they do, which involves two delays
First is the postal delay, it is not 1-2 days shipping
Second is the 'We are not Americans' delay
Only Americans would have invented FedEx.
When you order something from the UK, and as it turns out most of the EU, 'We'll get that right out' means a very different thing than it does over here..
'We'll get that right out' means sometime this week we will send Ian, unless Ian is not in, in which case no one, to go look to see if we actually have that part on the shelf. If it isn't there, then Ian will tell Adrian to check to see if they can get the part. Repeat for whatever company they buy from.......
It isn't just England
I am trying to get a small part for my big German CNC, and it is not in stock in this country, and the are quoting 3-4 weeks. Now, if they had to make it, it would be 16 weeks, so, it is on the shelf, and it takes about 3-5 days usually to get it across the pond, so why does it take 3 weeks+ to get it out the door?
'we are not Americans'