(highlighting mine)A Message From Our Founder
Car Connections USA, Inc was founded in an effort to fix much of what I believe is wrong with the car industry. I graduated from the Wharton School of Business at the University of Pennsylvania in 1996. After graduation, I spent 6 years working in Public Accounting and Consulting for PricewaterhouseCoopers, LLP. During my tenure at PwC, people would often ask me to help them find, buy or sell cars. It frustrated me to have only limited ability to help people negotiate. In 2002, I resigned my position with PwC to chase my dream in the automobile industry. I committed all of my resources to building an automobile business based upon knowledge, integrity and value.
Today, our Dealership provides these three factors to our clients. We offer you our knowledge at no cost. If you have a question about a car you own or are considering buying, we encourage you to contact us for advice. We offer integrity by giving honest advice and honest descriptions of the cars we sell. If you ask us to compare one of our cars and another one you're considering, we will give you accurate data about both cars to help you decide upon the right one. Value is offered in our low prices. We sell our cars consistently for thousands below franchise dealer prices. We operate on a low overhead model that enables us to sell cars with minimal markup.
We know your time is valuable and we appreciate your taking time to learn more about our organization. Please feel free to contact us with any questions you might have. We are looking forward to making your next car buying experience a positive one!
I would be surprised to find out that your turned away people showing interest i the car without having some way of contacting them in case the deal fell through, so I don't really see any lost opportunity here.If I hold a car off the market for a buyer for a week, turning buyers away, should a deposit be refunded when a buyer flakes?
I can't speak for you, but the fact that you came here is a positive sign. So perhaps you're not like other dealers. But we know that other dealers have been known to sell cars after having received a deposit and then come up with an excuse like "it was sold by a coworker while I was at lunch, I'm sorry here's your deposit back".We are sorry for this gentleman's frustration with his purchase experience.
I did inspect the car for 2 hrs and there was no visible damage at this time. Stated deposit was refundable if the car was damaged. During this week I secured the money , insured the car and rent a car for return trip (4 1/2 hrs each way). If I had found a new 07 a phone call would have been much easier.The truth of the matter is that the frustrated poster indeed came down to visit the pre-owned car, spent over 2 hours examining it, then placed a deposit on it. He agreed this deposit would take the car off the market and was non-refundable. He then waited a week, during which time, he found a 2007 that had never yet been sold. He came back down to finalize the transaction, but admitted he thought he may be crazy for buying a used one when he had found a good deal on a new 2007 elsewhere.
Never stated I had "missed" the damage. Agreement was reluctant (he had my deposit).He mentioned the mark to us, expressed that he had missed it in his first checkover, and asked if we would be willing to help remedy it. Everett and I discussed it, and we agreed to reduce the sale price by $750 to reflect the cost of refinishing the clam. He happily agreed to the adjustment.
After the above I explained to Car Connections owner David Coughlin that the repair would also mean the relocation of the HID ballast increasing the cost of repair. At this point I decided to cut my losses.In his presence, we called the previous owner, who explained that the blemish was caused during the installation of the HID headlights when he originally bought the car. We also called the original selling dealer to ask if they would stand behind their workmanship. They declined. It is a tiny blister in the paint under the clearcoat, only noticeable in direct sunlight. Fearing that this blemish might someday appear again, or surface on the other side someday, he changed his mind and said he was afraid to buy the car.
Did not agree to forfeit my deposit I had limited time to get my rental car back or be stranded in Pa. They were helpful in my return to the rental car. All I have asked is for the return of my deposit.He apologized and agreed to forfeit his deposit. We happily assisted him in his transportation both to and from our facility, minimizing the cost and impact his change of heart had on him. Days later, he contacted us, frustrated, asking for his money back.
+1I'm with CarConnection on this one (based on what has been posted).
IMHO, FJR did bash the dealer in his first response. "Buyer Beware!"
According to the dealer, he spent two hours inspecting the car BEFORE putting the deposit on it. And then later on explains that the imperfection was from the HID installation, which was not done by the dealer in question. Had he noticed the potential for more damage caused by the faulty HID installation during the first two-hour inspection, would he have backed out at that time?
This is NOT a new car. It's 2 years old at this point and is going to have a nick hear and there.
Sounds like buyer found a better deal and decided to back out and screw the dealer after placing his deposit to hold the car.
I would feel differently, had the damage occurred AFTER the initial inspection and deposit. But it sounds like the issue in question was existing at the time of the first inspection and when the deposit was placed, too bad, so sad.