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Hi folks
Just wanted to post up my experience about Star Motor Cars in Houston, TX. They are a Lotus dealer (as well as Aston, Merc, Volvo, etc.) and I had the pleasure of experiencing their service department recently.
I'm in Louisiana, and had to schedule a flight back from dropoff and returning to pickup. Les in Lotus Service and Tim in Sales worked together to make sure I was always comfortable knowing what to expect, which helped in making travel arrangements.
They did a ton of work on the car, including installing an ACT XTSS clutch (love it!!), Fidanza flywheel, S111 RTD toe link kit, Goodrich s/s brake lines, and do a whole slew of maintenance and other fix-its that the car needed from the factory (eg. align the doors, replace dip-stick o-ring, lower the car, alignment, etc.).
My car was there for two weeks. She came back unscathed and cleaner than when I dropped her off. Les kept in touch every other day via phone and email to keep me up to date on the work progress. He also spent a lot of time working with me on price and combining labor costs whenever possible.
The guys at Star Motor Cars in Houston are a class act. Highly recommended. I'm REALLY picky about dealer experience. And you never know what to expect when you are an "orphan". These guys treated me like I've bought five cars at their dealership. It was really impressive. And the facility is a car-show in itself. If you go there for a meet (they host Lotus Owners of South Texas meets) or for service, bring a camera! Tons of beautiful cars. And the service areas are ultra tidy.
They get an A+++++ from me!
Just wanted to post up my experience about Star Motor Cars in Houston, TX. They are a Lotus dealer (as well as Aston, Merc, Volvo, etc.) and I had the pleasure of experiencing their service department recently.
I'm in Louisiana, and had to schedule a flight back from dropoff and returning to pickup. Les in Lotus Service and Tim in Sales worked together to make sure I was always comfortable knowing what to expect, which helped in making travel arrangements.
They did a ton of work on the car, including installing an ACT XTSS clutch (love it!!), Fidanza flywheel, S111 RTD toe link kit, Goodrich s/s brake lines, and do a whole slew of maintenance and other fix-its that the car needed from the factory (eg. align the doors, replace dip-stick o-ring, lower the car, alignment, etc.).
My car was there for two weeks. She came back unscathed and cleaner than when I dropped her off. Les kept in touch every other day via phone and email to keep me up to date on the work progress. He also spent a lot of time working with me on price and combining labor costs whenever possible.
The guys at Star Motor Cars in Houston are a class act. Highly recommended. I'm REALLY picky about dealer experience. And you never know what to expect when you are an "orphan". These guys treated me like I've bought five cars at their dealership. It was really impressive. And the facility is a car-show in itself. If you go there for a meet (they host Lotus Owners of South Texas meets) or for service, bring a camera! Tons of beautiful cars. And the service areas are ultra tidy.
They get an A+++++ from me!
