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Acme Super Moderator ** The Enforcer **
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Discussion Starter #1
This forum has terminated their relationship with BritishRacingGroup/LotusGarage. Any and all disputes will need to be addressed with the vendor directly.

San
 

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Man that is indeed an ouch. I'm not sure what happened with Robert and the team over at BRG but they used to be held in decent regard. Last I communicated with him, he was handing the business over and there were some hiccups....or at least that's what he told me.

I myself have purchased things from them in the past. Some things came quick but the last two items, an air bag cover for the Evora and the stock tow hook, I wasn't happy with the experience. Both items took months to deliver. The airbag cover took literally 7+ months to get and the tow hook over two. I eventually got one from Greg in two days because I wanted to have one on hand. Murphy's Law.....BRG delivered the ordered product a few days later after receiving Greg's. I will say that I was in monthly contact with Robert directly and he always responded. I eventually did receive all products ordered. Its unfortunate. However at the same time I saw many others in the same predicament, paying in full for parts upfront only to have them delivered months or in some cases a year later.

Thanks for the heads up San.
 

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shay2nak
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25,068 Posts
Wow. Bummer.
 

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Acme Super Moderator ** The Enforcer **
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Discussion Starter #5
Man that is indeed an ouch. I'm not sure what happened with Robert and the team over at BRG but they used to be held in decent regard. Last I communicated with him, he was handing the business over and there were some hiccups....or at least that's what he told me.
First of all, everything in this post is from San the forum member. No information I will discuss used any forum resources not available to any fourm member here. Everything I will post is my opinion. I was trying to ascertain the truth, and to walk a fine line between supporting the vendors and forum members. Usually when there is an issue between vendors and forum members, we get both sides of the stories. In this scenario, we (the moderators) never really had any explanation(s) from the vendor.

I will say that from what I found here and online, there were only two persons on the staff, Robert and Rebecca. I believe they share the same last name as well (Konick), or it's a coincidence. If indeed Robert was in poor health, that might explain why the staff couldn't support the business.

If you Google the contact address for Lotus Garage, you'll see it appears to be a residence. I wouldn't normally mention it, but Robert portrayed staff and business locations that don't appear to exist. He even posted here about taking the business seriously, and seemed to imply others working out of their garage didn't.

I myself have purchased things from them in the past. Some things came quick but the last two items, an air bag cover for the Evora and the stock tow hook, I wasn't happy with the experience. Both items took months to deliver. The airbag cover took literally 7+ months to get and the tow hook over two. I eventually got one from Greg in two days because I wanted to have one on hand. Murphy's Law.....BRG delivered the ordered product a few days later after receiving Greg's. I will say that I was in monthly contact with Robert directly and he always responded. I eventually did receive all products ordered. Its unfortunate. However at the same time I saw many others in the same predicament, paying in full for parts upfront only to have them delivered months or in some cases a year later.

The behavior that bothered me personally, was seeing that forum members were being charged up front and when their parts weren't provided in a timely manner, and they attempted to contact the vendor, they weren't receiving any replies. I know some of the members received a refund, but some have been waiting for many months and made large purchases amounting to thousands of dollars. They didn't state that eventually they received the product, but rather that the vendor wouldn't reply to their calls/emails, or that the replies didn't turn out to be factual and that they never received their product.

Thanks for the heads up San.
I only wish I could have replied earlier, but we were waiting for the site staff to do their review, and that took some time. I posted as soon as the forum staff came to their decision. As I stated in another post on this subject, the moderators were not involved in the review done by the site staff. We brought the issue to their attention and provided all the information available to us.

This was and is an unfortunate outcome, but something had to be done.

San
 

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Wingless Wonder
1988 Esprit Turbo
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That IS unfortunate, I've known Robert K for a long time.
 

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Premium Member
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1,539 Posts
So have I, but this has been going on for as long as I can remember.
 

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not surprised at all. I am glad I did not spend big money with them. I do not like to see a business fail but you have to do things right or things will go south.
 

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That’s too bad. I placed an order with them on 3/10 and haven’t heard a word after emails or calls.

What’s a good alternative that has a searchable parts catalog?
 

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Premium Member
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283 Posts
I've recently gotten a refund from PayPal for an order placed many months ago. I heard of folks who are out over $10,000 for more than a year. Not good. :(
 

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Just disputed my order I placed in December and got my money back. What a shame. I really wanted that part. Trying deroure now...


Sent from my iPhone using Tapatalk
 

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Do you know if Deroure keeps a parts stock here in the states for quicker shipping or will we need to wait for shipment from the UK?
 

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Do you know if Deroure keeps a parts stock here in the states for quicker shipping or will we need to wait for shipment from the UK?
I've ordered from Deroure and if the item(s) are in stock, they ship from UK by royal mail and I received them in Ohio in 3-4 days. Faster than I get stuff from California most times. Go figure. :shrug:
 

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Premium Member
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690 Posts
I've recently gotten a refund from PayPal for an order placed many months ago. I heard of folks who are out over $10,000 for more than a year. Not good. :(
Ouch. I'm out about $280 (a part I returned and never got refunded for). But $10k? Yeesh.

Unfortunately that order was too long ago to dispute.

I used to go back and forth with Robert. Bought my first Elise from him. Always seemed like a good guy. Hope he's OK.
 

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Premium Member
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I did get a letter from the British company that supplied the parts for them. It seems they're well aware of the issues. They said to contact them if the order is still needed (obviously they aren't going to do it for free).
 

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Paid for an order March 3rd, no response. Got refund from PayPay two weeks ago. They were a top tier vendor. That is no longer true, So sad.
 

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Hmm, I just now joined because my daughter ordered a part from them, BRG, for her Elise and they’ve had the money (on my credit card) since end of January. She said she kept trying to contact them. I thought she was messing up something! I’ve tried emailing and calling, figured she was scammed, but... Any idea how we can contact them?
 

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Hmm, I just now joined because my daughter ordered a part from them, BRG, for her Elise and they’ve had the money (on my credit card) since end of January. She said she kept trying to contact them. I thought she was messing up something! I’ve tried emailing and calling, figured she was scammed, but... Any idea how we can contact them?
maybe best to contact your credit card and file a dispute.
 

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Premium Member
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I've known Robert for over 10 yrs. He is a generous, charming fellow who has earned my respect.

I'd be surprised if anyone has met Robert and didn't really like him.

He was in a terrible accident in his Elise yrs ago (not his fault; he wasn't even moving IIRC) and may be suffering some health issues due to that traumatic event.

He has helped many, many Lotus owners. I've not heard a bad word among them.

Look, I know it's frustrating being in your positions.

But, I am asking that you allow Robert as much time and leeway as you can muster. He has made this community better (he also organizes events) and I imagine he will in the future.

Please.
 
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