** The Enforcer **
This forum has terminated their relationship with BritishRacingGroup/LotusGarage. Any and all disputes will need to be addressed with the vendor directly.
First of all, everything in this post is from San the forum member. No information I will discuss used any forum resources not available to any fourm member here. Everything I will post is my opinion. I was trying to ascertain the truth, and to walk a fine line between supporting the vendors and forum members. Usually when there is an issue between vendors and forum members, we get both sides of the stories. In this scenario, we (the moderators) never really had any explanation(s) from the vendor.Man that is indeed an ouch. I'm not sure what happened with Robert and the team over at BRG but they used to be held in decent regard. Last I communicated with him, he was handing the business over and there were some hiccups....or at least that's what he told me.
I myself have purchased things from them in the past. Some things came quick but the last two items, an air bag cover for the Evora and the stock tow hook, I wasn't happy with the experience. Both items took months to deliver. The airbag cover took literally 7+ months to get and the tow hook over two. I eventually got one from Greg in two days because I wanted to have one on hand. Murphy's Law.....BRG delivered the ordered product a few days later after receiving Greg's. I will say that I was in monthly contact with Robert directly and he always responded. I eventually did receive all products ordered. Its unfortunate. However at the same time I saw many others in the same predicament, paying in full for parts upfront only to have them delivered months or in some cases a year later.
I only wish I could have replied earlier, but we were waiting for the site staff to do their review, and that took some time. I posted as soon as the forum staff came to their decision. As I stated in another post on this subject, the moderators were not involved in the review done by the site staff. We brought the issue to their attention and provided all the information available to us.Thanks for the heads up San.
I've ordered from Deroure and if the item(s) are in stock, they ship from UK by royal mail and I received them in Ohio in 3-4 days. Faster than I get stuff from California most times. Go figure. :shrug:Do you know if Deroure keeps a parts stock here in the states for quicker shipping or will we need to wait for shipment from the UK?
Ouch. I'm out about $280 (a part I returned and never got refunded for). But $10k? Yeesh.I've recently gotten a refund from PayPal for an order placed many months ago. I heard of folks who are out over $10,000 for more than a year. Not good.
maybe best to contact your credit card and file a dispute.Hmm, I just now joined because my daughter ordered a part from them, BRG, for her Elise and they’ve had the money (on my credit card) since end of January. She said she kept trying to contact them. I thought she was messing up something! I’ve tried emailing and calling, figured she was scammed, but... Any idea how we can contact them?