I have an HP laptop (Pavillion 6200 series) that will not boot up. I have gone online to get answers thru HP...done all they ask and still I get stuck where after going thru the startup repair it says I have to "call for support". I have called and they say that I first need to backup the data. Bought an external HD to backup the data, and I get a "Backup Process Error". I'm dying here! I have to have all the info. Any ideas before I spend $300 to have a professional do it??:shrug: Begging for your pocket protector, horn rimmed glasses expertise.