I did say "attempted"... They snapped off the fittings and had to replace the cooler too.
It all started 4 months ago when I first contacted the dealership regarding the oil line recal. After MANY attempts to get them to respond I finally set up an appointment for 1/20. I had detailed email of what I wanted done... Oil line recall, shifter recall, ECU re-flash, oil change, and repair/replacement of my passenger window regulator. The service advisor sent me pricing for the oil change $120, and the window regulator $331 installed.
Due to the hour drive to the dealership, and the fact they don't give loner cars, he assured me if I dropped the car off on Friday, they would have it ready by cob Monday. Dropped it off on Friday, and find out the service advisor quit 2 days prior. Went over all service with the new guy and left. I called Monday afternoon and was told "they noticed some corrosion" on the oil cooler so they had to order a new one... Great. I called on Friday and they just got the oil cooler "30 minutes prior to my call" and went over other items they recommended... Break/clutch flush, coolant flush, and air filter. Knowing he history of huge car, they seemed reasonable so I agreed. They called on Monday 1/27 and said the car was ready for pickup... I asked the advisor to email me the service order. Reviewed and the only thing they did was the oil change and recalls. I emailed the advisor and was told at I had refused all work... When I reminded him of the phone conversation we had where I authorized the additional maintenance items, he said he wanted it in writing. He then sent me an estimate and the $331 window regulator fix was now going to cost $845 because "prices must have gone up over the new year". I even showed them the emai from the prior guy and they wouldn't honor it... All this after telling me the cost to replace my door panel - when it was sitting in the front seat, and that the washer nosel didn't work... And then did.
This is my 2nd interaction with this dealership ever... First when they tried to sell me an Elise that has a mouse infestation they didn't disclose, and now. 0 for 2. I don't trust them at all... And will probably drive to Albuquerque for any additional work.