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I wanted to express my thoughts and experience towards Criswell Gaithersburg.
As maybe some of you are aware I had an Exige shipped from CA within the last couple of weeks and as MD law states I needed to obtain a safety inspection.
Since this establishment sell's Loti I presumed it would be safe to take the Exige here to get it inspected - what a mistake.
Book the appt and take the car in, upon arrival I specifically ask to watch whilst the inspection is performed to which I am told that this would be fine and I would be called once the car is ready to be inspected, 30 mins proceed and no one has bothered to call me, so I make my own way to the service area.
I see the car is already up and being looked at and I walk over to the individual performing the inspection at the time - from initial words I could tell that he was not fully experienced in the brand.
Anyway inspection complete, car fails on tires and rear drivers side LED that is not working, I have no problem with the LED but stress that the tires only have 200 miles on them and were shaved by the PO for the track but no go - there is not enough tread. He asks if I would like to go ahead and order the tires and LED to which I simply refuse and ask him to wrap it up.
During the time that I am settling the bill I see that the car has been bought back out so I''m ready to leave - upon arriving home I notice that there are oil dirt marks on the center console which were not present before (I am pissed at this time!).
I call the service dept but recieve voicemail and leave a message asking to be called back, I then proceed to email Dan one of the sales guys over there to ask for a contact with whom I can file a complaint - astonishing no reply!
What makes this better is that Dan Drayton is very good at replying to people interested in purchasing cars but must have had an issue replying to my emails.
I would never go these idiots - I have no issue with replacing the LED but tires that are almost new and to top it off to not even wash hands or wear gloves to drive a customers car!
From the time I spent observing my inspection I noticed several so called technicians standing around doing nothing and talking even when there was work visibly present on lifts!
Sorry for the long post, but I had no choice in this case, I am a sole believer in DIYing and will stick to it!

As maybe some of you are aware I had an Exige shipped from CA within the last couple of weeks and as MD law states I needed to obtain a safety inspection.
Since this establishment sell's Loti I presumed it would be safe to take the Exige here to get it inspected - what a mistake.
Book the appt and take the car in, upon arrival I specifically ask to watch whilst the inspection is performed to which I am told that this would be fine and I would be called once the car is ready to be inspected, 30 mins proceed and no one has bothered to call me, so I make my own way to the service area.
I see the car is already up and being looked at and I walk over to the individual performing the inspection at the time - from initial words I could tell that he was not fully experienced in the brand.
Anyway inspection complete, car fails on tires and rear drivers side LED that is not working, I have no problem with the LED but stress that the tires only have 200 miles on them and were shaved by the PO for the track but no go - there is not enough tread. He asks if I would like to go ahead and order the tires and LED to which I simply refuse and ask him to wrap it up.
During the time that I am settling the bill I see that the car has been bought back out so I''m ready to leave - upon arriving home I notice that there are oil dirt marks on the center console which were not present before (I am pissed at this time!).
I call the service dept but recieve voicemail and leave a message asking to be called back, I then proceed to email Dan one of the sales guys over there to ask for a contact with whom I can file a complaint - astonishing no reply!
What makes this better is that Dan Drayton is very good at replying to people interested in purchasing cars but must have had an issue replying to my emails.
I would never go these idiots - I have no issue with replacing the LED but tires that are almost new and to top it off to not even wash hands or wear gloves to drive a customers car!
From the time I spent observing my inspection I noticed several so called technicians standing around doing nothing and talking even when there was work visibly present on lifts!
Sorry for the long post, but I had no choice in this case, I am a sole believer in DIYing and will stick to it!