[Fatbug57]

I was just wounderin if anyone here knowes about the Lotus dealer in Dallas Tx? I am takin my car in for the 1000mi service and they are the closest too where I live (only 250mi one way) Have they got good service and know what they are doin, or do I need to make other plans? The next closest to me is Memphis Tn. and they are 350+ miles one way and I know they are a new dealership ( New Owners). Any info would be great. My car had 1200mi on it when I picked it up and now has 1600mi and the dealer in Dallas said Lotus liked the service to be done before 1500mi, but he thought the warranty would still be good. Can they cancle my warrenty for a car I just bought? If ther is a sales or service person on her let me know please.:shrug:
Thanks to All

 

[cory1000]

do a search...you can find plenty of info about the dealer on here...

 

[sweet&low]

Hi, I live in Dallas and I service my car at Autoscope, the dealership customer service is not very good (Overseas) IMO. I don't mind paying top dollar for servicing my cars but you better give me good customer service .

Autoscope is great!! :clap:

Give them a try maybe you'll like them as much as do . I take all my cars there (Audi, Ford, Mercedes, Lotus)

Autoscope: [email protected] or [email protected]

 

[cutters68]

I had my 1000 mile service done at Homer Skelton in Memphis. The new owners Mike and Janet Adair were wonderful. It's a 230 mile one way for me, but I felt like I was their most important customer of the day. I did not buy my Lotus from them and they still gave me loaner to go grab breakfast while my car was being serviced. Service manager Kevin and technician Abe let me checkout the underpinings while it was up on the rack. If Dallas' service is questionable then I wouldn't hesitate to drive the extra 100 to go to Memphis.
Just my .02

 

[jtj]

Autoscope is great!! :clap:

I am biting my tounge here....

 

[bueno]

I was just wounderin if anyone here knowes about the Lotus dealer in Dallas Tx? I am takin my car in for the 1000mi service and they are the closest too where I live

Just playing devil's advocate here but doesn't the 1K service require it to be performed by a certified Lotus dealer, especially after indicating there's one closer to you? Somehow, I don't see Lotus accepting a 1K service from a non-franchised Lotus dealer especially knowing you can actually go to one.

 

[Tejs]

Overseas Motors has been good to me so far, but then again, I haven't had extreme maintenance requests yet.

You also might get better responses posting in the Texas Forum.

 

[Bill R]

Only had a recall performed there but was "underwhelmed" by the attitude...

 

[xtn]

The techs at Overseas (Chad and Jason) are good people. The rest of the staff leave a lot to be desired.

Just my opinion,
xtn

 

[Fatbug57]

Thanks for all the infomation. I contacted Overseas and was told it would take about 2 days to do the 1000mi service. Is this about how long it takes? He told me that they do not have a loaner, but there is a place next to them I could rent a car.(did not like to here that) and said I would need to get a room for about 2 to 3 days in Dallas. Also he told me the 1000mi service would run 500.00, does this also sound about the going rate? I was told and have read that it should be around 350.00.:shrug:

On the other hand, does anyone have any more info about Homer Skelton in Memphis Tn? I do have someone there I could stay with for a couple of days, and save the money spent on a room.:huh:

Any advice will be great let me know.

Thanks To ALL:wave:

 

[Bill R]

Thanks for all the infomation. I contacted Overseas and was told it would take about 2 days to do the 1000mi service. Is this about how long it takes? He told me that they do not have a loaner, but there is a place next to them I could rent a car.(did not like to here that) and said I would need to get a room for about 2 to 3 days in Dallas.


I rest my case...

 

[Yokozuna]

Overseas of Dallas has always serviced my car and I always get a Jaguar loaner (yes it is a rental), but the rental office is in the service department and Overseas pays for it. I did buy from Kass at Overseas, so that could be why I get the free loaner. Jason has always done the service and I have never had any problems with his work. I even took the car in for a turn signal clip replacement and Jason found a small coolant leak. I had the loaner for a week while they waited for the parts. I get copies of the ECU dump each time and I don't think I'm overpaying on my service.

While I was looking for my car, I must have visited the dealership 15 times both with and without friends and family . I was able to take a test drive back when the cars first came to the US, and I was treated great. Kass even kept me updated about cars that were on order and when I was ready to buy an Elise, he changed my mind by telling me that the Exige would be here in '06. When I was ready to buy a '06 Exige, he told me the '07s would be supercharged. I got the last "slot" to order an '07 and Kass kept me updated on the building, shipping and delivery of my car. He called me as soon as the car was at the dealership so I could look it over and take pictures. I was also given all of the documentation on the car before it was delivered including the Pipeline report.

Service cost so far:

1000 mile was $360.
Oil changes have been $190.
New AO48s were $1312 installed.

I understand that everyone has different expectations of service, and I may be more laid back than most, but Overseas has always done my service correctly and within a reasonable amount of time.

I'll be using them for as long as I have the car. If something happens to change my opinion, I will let you know, and more than likely change to another service shop.

 

[CosmosMpower]

Overseas of Dallas has always serviced my car and I always get a Jaguar loaner (yes it is a rental), but the rental office is in the service department and Overseas pays for it. I did buy from Kass at Overseas, so that could be why I get the free loaner. Jason has always done the service and I have never had any problems with his work. I even took the car in for a turn signal clip replacement and Jason found a small coolant leak. I had the loaner for a week while they waited for the parts. I get copies of the ECU dump each time and I don't think I'm overpaying on my service.

While I was looking for my car, I must have visited the dealership 15 times both with and without friends and family . I was able to take a test drive back when the cars first came to the US, and I was treated great. Kass even kept me updated about cars that were on order and when I was ready to buy an Elise, he changed my mind by telling me that the Exige would be here in '06. When I was ready to buy a '06 Exige, he told me the '07s would be supercharged. I got the last "slot" to order an '07 and Kass kept me updated on the building, shipping and delivery of my car. He called me as soon as the car was at the dealership so I could look it over and take pictures. I was also given all of the documentation on the car before it was delivered including the Pipeline report.

Service cost so far:

1000 mile was $360.
Oil changes have been $190.
New AO48s were $1312 installed.

I understand that everyone has different expectations of service, and I may be more laid back than most, but Overseas has always done my service correctly and within a reasonable amount of time.

I'll be using them for as long as I have the car. If something happens to change my opinion, I will let you know, and more than likely change to another service shop.

Now that we've identified that you think a $190 dollar oil change is reasonable that explains a lot. I'm not against paying a fair amount for fair work but $190 is not reasonable.

-5 quarts of synthetic Lotus spec oil is about $40 bucks
-OEM oil filter from Lotus/Toyota is about $6
-1 full hour of labor (which IMO is more than fair time to change oil at a casual pace with a lift and do a quick look around the car to make sure everything is in order)= $100. The labor is worth it as I don't think many people check under the car and make sure bolts are tightened etc frequently enough.

My question is where did the extra $55 bucks or extra 25% markup go? I can't possibily drink 50 cups of the free coffee provided in the lounge in 1 hour. If I didn't do my own basic maintenance I would gladly pay them $150 for a well done oil change.

About my service experience there:

I've mysteriously had a blown out speaker that was 100% fine before I brought it in. Like someone turned the fader/balance to the front right and blasted the volume at 50 as well as a bunch of mysterious scratches all over the paint when I brought the car in. My service manager even acknowledged it and noted it in my file. Not sure if their porters are monkeying around with customer cars or what.

Needless to say if it's not warranty work, my car rarely goes to Overseas. The only advisor that's provided good service there was my service advisor Julia. The other advisor guy there is horrible. Stay far far away.

On the plus side, Jason did get my a/c working again and now it's ice cold and actually works. I was very impressed with that. The techs do know their way around the cars for sure. Wish the overall experience wasn't so hit and miss.

 

[Yokozuna]

My question is where did the extra $55 bucks or extra 25% markup go?

About my service experience there:

I've mysteriously had a blown out speaker that was 100% fine before I brought it in. Like someone turned the fader/balance to the front right and blasted the volume at 50 as well as a bunch of mysterious scratches all over the paint when I brought the car in.

Good points! As for the oil change, they provide me with a loaner for the day, so that's about right to me. I always drop off the car in the morning and pick it up in the afternoon.

As for damage to the car, that would never be acceptable! If I had anything wrong with the car after it was serviced, I would not take the car to them again. I have not seen any scratches on my car, but I'll be taking it in for a repair and oil change at the end of the month and I'll check it from end to end both before and after.

I agree with you. You have had unacceptable service from Overseas.

Thanks for the information. I think you're right about the hit or miss service. I think I may just be lucky that all my service has been great.

 

[RoadDad]

I contacted Overseas and was told it would take about 2 days to do the 1000mi service. Is this about how long it takes? He told me that they do not have a loaner, but there is a place next to them I could rent a car.(did not like to here that) and said I would need to get a room for about 2 to 3 days in Dallas. Also he told me the 1000mi service would run 500.00, does this also sound about the going rate? I was told and have read that it should be around 350.00.:shrug:

Since it doesn't look like anyone addressed this directly yet (maybe I missed it), here goes.

Maybe they meant 2 days until they can get you in for the 1000m service. The service itself doesn't even take 2 hours. $500 is on the high side. I paid $280-290 and thought that was high, but was stuck as Lotus required it. If they really meant that they need your car for 2 days and you need to stay in town for 2-3 days I'd tell them to blow it out their ear and drive to Memphis, or Chicago for that matter.

EDIT: This is not the Lotus tech's fault. There are some excellent techs that work in crap dealerships. From what I understand the techs there are good. Most of the time those good techs go somewhere else eventually. Except T.J., who I can't seem to convince to move closer to me -poke-. Must mean he's not at a crap dealership .

 

[Bill R]

The other advisor guy there is horrible. Stay far far away.

+1

 

[Fatbug57]

Thanks to all for the input. After calling around and checking price and time of service, I called Homer Skelton Wolfchase in Memphis Tn and made a appt. They said It only takes one day and sence they knew how far I was coming and If I could get there by 10:00am he would have it done and I could be on my way home the same day. I was also told that if I needed to go any where they would supply a driver or auto for me. Took my vin # and ran it and told me there were two warranty recalls on the car that would be taken care of at this time also. They seem Great over the phone and as soon as I get my service (May 4th) I will post the out come and comment on the service.

Again Thanks For the Info.

PS
There 1000mi service is also cheeper than Overseas in Dallas

 

[Fatbug57]

Since it doesn't look like anyone addressed this directly yet (maybe I missed it), here goes.

Maybe they meant 2 days until they can get you in for the 1000m service. The service itself doesn't even take 2 hours. $500 is on the high side. I paid $280-290 and thought that was high, but was stuck as Lotus required it. If they really meant that they need your car for 2 days and you need to stay in town for 2-3 days I'd tell them to blow it out their ear and drive to Memphis, or Chicago for that matter.

EDIT: This is not the Lotus tech's fault. There are some excellent techs that work in crap dealerships. From what I understand the techs there are good. Most of the time those good techs go somewhere else eventually. Except T.J., who I can't seem to convince to move closer to me -poke-. Must mean he's not at a crap dealership .

No I am not in the states know and will not be back until May 2nd. I made the appt for the 4th of May and he told me to make arrangements to stay for 2 or 3 days.

I do not blame the Tech's, but the attitude at that place seems to be vary Sh-ty, It might be better if you bought your car from them, but I know they make money in the service area also. If there outlook on the people who have the car and just need service they might get a better rap. But as far as I can tell, If you did not buy you car from them, they could care less if you brought you car in for service or not.:no:

 

[cutters68]

Thanks to all for the input. After calling around and checking price and time of service, I called Homer Skelton Wolfchase in Memphis Tn and made a appt. They said It only takes one day and sence they knew how far I was coming and If I could get there by 10:00am he would have it done and I could be on my way home the same day. I was also told that if I needed to go any where they would supply a driver or auto for me. Took my vin # and ran it and told me there were two warranty recalls on the car that would be taken care of at this time also. They seem Great over the phone and as soon as I get my service (May 4th) I will post the out come and comment on the service.

Again Thanks For the Info.

PS
There 1000mi service is also cheeper than Overseas in Dallas

You won't be sorry. I drove down (230 miles) got there about 9am and I was on my way home by noon. Owners are class act. I am anxious to hear about your experience. Enjoy the drive up.:shift: