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For those of you who don't know, som S1 elises have a problem which causes the aluminium floors in the footwell of the car to become corroded. It's a type of corrosion called crevice corrosion and is caused by the PVC floormats Lotus specified when the car was in development. I've got an elise S1 affected in this way and thought you guys might like to know that after Lotus found out about the issue and publicised it, I cotacted their customer service department and gave my email address. I've been getting updates every few months since.
They seem to have resolved it now:
To:
cc:
Subject: Lotus Elise Footwell Floor Corrosion June 2004
Lotus Elise Footwell Floor Corrosion June 2004
Dear Elise Customer,
Further to the statements issued earlier this year, Lotus is pleased to advise that Lotus Service Bulletin 2004/14 has now been released to our Authorised Dealer network. This bulletin contains the inspection criteria and the rectification process required for use on affected cars.
All affected vehicles will be individually assessed and where necessary, will be treated under warranty through the dealer network (subject to normal warranty terms and conditions).
For further information, please contact your dealership and liaise with them directly.
Yours sincerely,
Neil E S Turner
Customer Service Manager
Tel: (01953) 608844
e-mail: [email protected]
Valerie Milton-Keates
Customer Service Co-ordinator
Lotus Cars Ltd
Tel +44 (0) 1953 608844
Fax +44 (0) 1953 608514
______________________________________________________
"This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please notify the IT Service Desk by telephone on 44 (0) 1953 608888."
[email protected]
http://www.lotuscars.co.uk
http://www.lotuseng.com
http://www.lotussport.com
Group Lotus plc (Co. Reg. No. 606189)
Lotus Cars Ltd (Co. Reg. No. 895081)
Registered Offices, Hethel, Norwich, Norfolk, NR14 8EZ, England.
I find it heartening that they have dealt with this even for older cars. It can only be a good sign for you guys.
One thing: I have no contract with lotus so have ignored the legal bull at the bottom of the email on the basis that it can't apply to me.
Craigy
They seem to have resolved it now:
To:
cc:
Subject: Lotus Elise Footwell Floor Corrosion June 2004
Lotus Elise Footwell Floor Corrosion June 2004
Dear Elise Customer,
Further to the statements issued earlier this year, Lotus is pleased to advise that Lotus Service Bulletin 2004/14 has now been released to our Authorised Dealer network. This bulletin contains the inspection criteria and the rectification process required for use on affected cars.
All affected vehicles will be individually assessed and where necessary, will be treated under warranty through the dealer network (subject to normal warranty terms and conditions).
For further information, please contact your dealership and liaise with them directly.
Yours sincerely,
Neil E S Turner
Customer Service Manager
Tel: (01953) 608844
e-mail: [email protected]
Valerie Milton-Keates
Customer Service Co-ordinator
Lotus Cars Ltd
Tel +44 (0) 1953 608844
Fax +44 (0) 1953 608514
______________________________________________________
"This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please notify the IT Service Desk by telephone on 44 (0) 1953 608888."
[email protected]
http://www.lotuscars.co.uk
http://www.lotuseng.com
http://www.lotussport.com
Group Lotus plc (Co. Reg. No. 606189)
Lotus Cars Ltd (Co. Reg. No. 895081)
Registered Offices, Hethel, Norwich, Norfolk, NR14 8EZ, England.
I find it heartening that they have dealt with this even for older cars. It can only be a good sign for you guys.
One thing: I have no contract with lotus so have ignored the legal bull at the bottom of the email on the basis that it can't apply to me.
Craigy