hats off to Darrell and Don (tech) at Lotus of Newport Beach ... they have made my brief ownership a very positive experience. Darrell made it no problem for me to cancel to due inclimate weather, and reschedule when it was sensible (something that would not be possible with other brands that I own / have owned). And Don... if there is a more knowledgeable, more enthusiastic tech out there, I have not met him.... and a nice guy to boot. I am happy knowing that these are the people who will be representing the face of Lotus that I will be dealing with in the future. Also, I accidentally locked my keys in the trunk before driving off - within minutes, the trunk was open, and the keys were in my hand - no specifics (as I am sure you all will understand). I in no way work for, with this dealership or any other... just passing on the good word, as this kind of experience has been far and few between. Also, the car is exceptional, I love, love, love it ! Off to drive...