Modern Day Hippie
For over 6 years I have been with VPI pet insurance. In the past year I've had a horrible time with their claim department. I found out that they signed one of my two dogs up for the wrong policy and they have admitted fault. Because we are already in it, they won't let me change until Jan 2010, even though it's their mistake. I have called 3 times about this and spoke with managers & supervisors and nobody will correct this. Finally today they got me in tears. I feel so taken advantage of because they won't correct their mistake which would actually make them more money in the long rung. Argh. I'm looking for another health insurance company for my dogs. Does anyone have any recommendations? Currently I spend about $700/year for coverage. That's fine with me, I just want to be with a company that takes care of their customers. Also, I'm curious what my rights are in this. I plan to file a complaint with BBB, but don't know if I should consult a lawyer.