After being in business for over 47 years and striving for perfection every time I have come to realize that we do and will make mistakes.
(were human)
We always try to correct our mistake and do the wright thing for the customer.
I guess we just can't make everyone happy. I highly recommend that he take his car elsewhere for service.
I hope someone can please this guy. I know I'm done trying.
Done trying? When did you try? Here's why I'm upset with Auto Europe...
1. I had a tire that would go flat every couple days. I took it in to AE, they told me that there were nails in both rear tires. They repaired both tires. The next day, the other tire (the one I wasn't having trouble with) was flat. So I took the tire off and took it to a local tire place. They said the tire was so poorly patched that they wouldn't touch it. I took it back to AE and they patched it again.
2. I took the car in for some vibration issues. They balanced the tires. On my way home I jumped on the freeway. At 60 mph the car shook terribly. I took the car back and they told me their equipment was out of calibration.
3. During the fore-mentioned 7500 mile maintenance I told them about an intermittant failure of the passenger side headlamp. They said they checked it out and that the bulb was burnt out. When I started the car the bulb was lit. I took the car home pulled apart the headlamp assembly to find a loose connection had caused the connector that plugs into the bulb to overheat and corrode. I trimmed the wire back and crimped on a new connector. Something that would have been obvious had they actually looked at it.
4. The air filter not being checked at the 7500 mile maintenance as mentioned above.
Put yourself in my shoes. Does this track record inspire confidence? If someone would have apologized or showed any level of concern for my vehicle I wouldn't be driving 2 hours for maintenance. AE, let me ask you this, and be honest. Had all this happened to you, what would you have done?