7500 mile maintenance cost me $200 and they didn't even check the air filter which is required at 7500 miles. Who knows what else they DIDN'T do. Last straw, never again.Sorry, I have to ask, why on earth would you go there if we have a FIRST class maint right here in Birmingham, MI ?? Just wondering.....Auto Europe is the best when it comes to maintenance.
Done trying? When did you try? Here's why I'm upset with Auto Europe...After being in business for over 47 years and striving for perfection every time I have come to realize that we do and will make mistakes.
We always try to correct our mistake and do the wright thing for the customer.
I guess we just can't make everyone happy. I highly recommend that he take his car elsewhere for service.
I hope someone can please this guy. I know I'm done trying.
I know Serpent. I'm sure it was just a string of bad luck on my part. They are highly recommended by Lotus U.S.A. as well. The engineer I deal with says they are one of the best dealers in the U.S.. I don't know what else to do. They charge me for things they haven't done, and when they actually do something, I have to take it back because it wasn't done right. It's heartbreaking. I felt confident in buying my Elise knowing I had one of the best dealers right here in Michigan (I did my homework), then all this happens. It wasn't all bad. My first maintenance at 1500 miles went fine. I guess the worst part was that I never received an apology or any act of concern for my business. Had they shown that they cared about my Elise or keeping me as a customer, this would be a different conversation and I'd have an appointment with THEM on Friday, not LOC.Blue10, I cant vouch for AE but what i do know is that lotus customers mostly go by word of mouth and recommendations. A shop that comes highly recommended especially by Kestrel and others has to be good, very good.
Tom and Eric are the owners. Tom runs the service dept and if you did not talk to Tom then you should have.They didn't replace the bulb. The problem was intermittant. They were correct in the vibration assessment. The tires were out of balance. Like I said, they said that their equipment was off calibration hence the return visit. They rebalanced, problem fixed. I don't know who Tom or Eric are. I appreciate that you are defending your friends, that doesn't change the experience I had at AE.
And before I go to bed, I just could not let this last one go. By your own post just a few ago, you state "They were correct in the vibration assessment. The tires were out of balance. Like I said, they said that their equipment was off calibration hence the return visit. They rebalanced, problem fixed." And you also state other in some other place that they fixed the tire you brought back to them....Done trying? When did you try? Here's why I'm upset with Auto Europe...
I had to smile...I truly was not alluding to anything. If I was even thinking that I would have said it. I just thought it was a cute story that seemed to fit this situation and would make everyone think a bit.That's an excellent quote (I'm not being sarcastic, I really do like it). I'm sure you're alluding that my place is in that final 5%. Maybe you're right.