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Does your Lotus dealer treats you like a "king", or just another customer, or do they RUN when you drive up? Do they talk to you with respect, or do they "put up with you"?
Sometimes (?) the Lotus dealer is for more than repairs. Sometimes. Do you go to the dealer for a "hang out" for speaking "Lotus-ese" with other Lotus enthusiasts.....or is the Lotus Dealer a neverland, hard to park there and they roll their eyes when you drive up? What do YOU think about your relationship with the Lotus dealer?

The reason I mentioned this. Here's the famous words from a former, respected LT member about me:

"The "dealer" in question isn't very fond of you, but "puts" up with you because they have to. That is the 1st word on the street. They aren't keen on you standing and watching the oil get changed....."

:huh: I have know idea how I stand. I don't know if it's true or not. But I don't go to my dealer unless I "have" to....:sad:
How do you stand?

--Hal
 

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...the service department at my local dealer treats me exceptionally well, like a good friend who wouldn't hesitate to go out of her way to help me out, but the sales office gives off more of a feel of someone who merely tolerates my presence...

...that said, the dealership as a whole is very active in supporting the local lotus community, and i don't fault the salepeople because honestly i'd just be wasting their time...
 

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Does your Lotus dealer treats you like a "king", or just another customer, or do they RUN when you drive up? Do they talk to you with respect, or do they "put up with you"?
Sometimes (?) the Lotus dealer is for more than repairs. Sometimes. Do you go to the dealer for a "hang out" for speaking "Lotus-ese" with other Lotus enthusiasts.....or is the Lotus Dealer a neverland, hard to park there and they roll their eyes when you drive up? What do YOU think about your relationship with the Lotus dealer?

The reason I mentioned this. Here's the famous words from a former, respected LT member about me:

"The "dealer" in question isn't very fond of you, but "puts" up with you because they have to. That is the 1st word on the street. They aren't keen on you standing and watching the oil get changed....."

:huh: I have know idea how I stand. I don't know if it's true or not. But I don't go to my dealer unless I "have" to....:sad:
How do you stand?

--Hal
Hal,

I remember that exact post.. Don't listen to that idiot. Never listen to an instigator trying to live in a daytime soap opera.
 

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I have been impressed. In Denver the Lotus dealer is Ferrari of Denver. They carry Ferrari, Bentley, Maserati & Lotus. So put bluntly the Lotus is the low car in the prestige/price range. On top of that, I bough my car used (not from them), and have only taken it in twice for stuff I cant do (Warranty & windshield replacement). So with that background...
Mark, the Lotus specialist, knows my name on site, always has time to talk, and has always had the work done when promised. In short, treats me as if I contribute much more to the companies bottom line that I probably ever will. If their prices were a little more reasonable, and I wasn't so cheep (and can do most stuff myself), they would do all my maintenance.

Thanks Mark!
 

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:up:AutoEurope. Say no more !! :up:
 

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I have been impressed. In Denver the Lotus dealer is Ferrari of Denver. They carry Ferrari, Bentley, Maserati & Lotus. So put bluntly the Lotus is the low car in the prestige/price range. On top of that, I bough my car used (not from them), and have only taken it in twice for stuff I cant do (Warranty & windshield replacement). So with that background...
Mark, the Lotus specialist, knows my name on site, always has time to talk, and has always had the work done when promised. In short, treats me as if I contribute much more to the companies bottom line that I probably ever will. If their prices were a little more reasonable, and I wasn't so cheep (and can do most stuff myself), they would do all my maintenance.

Thanks Mark!
+1

Mike P. always has time to talk cars (he's been in the exotic biz for more than 30 years and has some great ones) and Marc and the service department are welcoming, efficient and they've never price-gouged me on anything! They put on a great track day each year, too. Ferrari of Denver is doing something right-in a sh*t economy, they just built a new Bentley showroom. They have a lot of repeat customers.

Tom
 

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I have been impressed. In Denver the Lotus dealer is Ferrari of Denver. They carry Ferrari, Bentley, Maserati & Lotus. So put bluntly the Lotus is the low car in the prestige/price range. On top of that, I bough my car used (not from them), and have only taken it in twice for stuff I cant do (Warranty & windshield replacement). So with that background...
Mark, the Lotus specialist, knows my name on site, always has time to talk, and has always had the work done when promised. In short, treats me as if I contribute much more to the companies bottom line that I probably ever will. If their prices were a little more reasonable, and I wasn't so cheep (and can do most stuff myself), they would do all my maintenance.

Thanks Mark!
+2 I also did not buy from FoD and I've only actually been there for service once (my 1500 mile service). Quite friendly though and like Doug I'd have my work done there if I wasn't so cheap and didn't enjoy working on the car.
 

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i kinda miss hrm.... i was just talking to bm today about hrms track day stuff. amazing.



that said, i go to sports and specialist for everything now, and enjoy them quite a bit.
 

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I'd say my "relationship" with my dealer is OK. I view it more of a place of business than as a social club. We have an active group of local Lotus owners and an active brand ambassador from the dealer who comes out to some of them, involved with planning LOG, etc. I have not been blown away by service, but have been very happy in every other department. Since recently the dealer has also been paying me to customize some cars for them, and have referred customers to me, I would consider our two way business relationship very good. In the end I think what really matters is- would I buy another car from them in the future? And my answer is yes. If they had what I was in the market for and at a fair price for both parties.
 

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I don't know. I haven't been back since I quit my job there, lol. I'm still friends with some of the people there, but not sure how I'd get treated if I brought my car in for service. I'm going to start seeing an independent shop and the techs at my new job. Save money that way too.
 

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Local dealer was Symbolic in San Diego/La Jolla. Never went back for any service after the initial poor buying experience. For those who were around, recall I got my car from LCU in Georgia instead.

Not that my experiences with Newport for service were good. They were not, all in all. But probably not their fault. They were doing what they were told.

Decided to just use private techs. If I bought a new Lotus, it would probably be from someone far away.

I like dealing with Autostrada... but they are gone.
 

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Sports & Specialist

Jim, the Lotus tech, will come to the phone from the bay to answer questions and give advice. That's alright. They're conscientious in their work and generally pretty chilled out. I like the place.
 

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Hal,

I remember that exact post.. Don't listen to that idiot.
hal, i have to agree with marlonius on this.
it was a totally chump thing to do for that poster to write that(even if its true).

Hal,
who cares if they like you or not. be yourself, and people will either accept you or they wont, thats their problem not yours.
FYI if i had the time, I would also stand there and watch what they are doing just for piece of mind.

many places will chase you away if they dont want you standing there, and say its because of "insurance regulations":rolleyes:

if you pay your bills and are a returning customer, they will like you. if they are telling other people about other clients and their relationship with them, thats really not very professional of them anyway is it? seems like more of a reflection on them , rather than you.

also, i think the statement was more of a (bad)reflection on the guy who said they dont like you, than on you.

I also think the guy who said that is really the one who doesnt like, not the dealership............ screw him.

as always, just calling it like I see it.
 
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