No one...i mean no one can refuse or not tell where your property is if you want to see it whether it's subbed or not. I would take legal action because the time it's taking is way beyond ridiculous. I would talk to local PD because them refusing to tell you where it is and being gone this long is technically being held hostage or stolen. Cut your losses and get it back and take them to claims court. They will have to refund the money due to the fact no judge would honor repairs being this long in the process. I would have gone ape $h17. You are way more patient then i would have been.