I'm not a fan of the dealership service department. I found them unfriendly when I took mine in for the oil cooler recall fix. I got a "Lotus trash" vibe, like I was inconveniencing them by bringing in my cheap car. First and last time. I took it to Luxury Auto Works a few times after that, and they ****ed something up every goddamned time (Rigged up bolt on the undertray, put tires on backwards, drippy paint job, etc.). It's staffed by some friendly but inadequately trained pretty girls that don't really know much about the services they offer.
I go to Soul Speed, now. Collin's a nice guy and I don't think he has broken anything on the car yet, so I imagine he's pretty competent as well.