Anyone have an email, or phone # for lotus usa? i can't find anyway to contact them. -thanks!
There is a typo in the list you pointed to:Randy Chase said:
My dealer laughed when I suggested that they are receiving weekly updates from Lotus. It is likely that my car has been built and shipped, but I cannot obtain any confirmation of these simple facts. My dealer indicated that they will call when they are notified that the car has reached port.Genjuro said:Just called Lotus, and the receptionist wouldn't forward me to Rick.
I've NEVER called Lotus in all my 31 months of waiting, and now they won't take my call. They *only* speak to the dealership.... oh yeah.. and Randy, Chris, and a few others.....
31 months and they can't even pick up the phone to tell me where my car is?
I'm so close to delivery, and I need to plan my 300 mile trip to pick up my car.
You're not a customer of lotus cars usa. I agree that they shouldn't talk to us. We're customers of the dealers and should have to go through them. If our dealers won't give us the info or take the time to find out the info we need, that's a whole other problem.
... funny you should mention that, as I moved away from BMW to purchase the Lotus. If it wasn't for the Elise, I was planning on buying a M3 Cab.jml1952 said:My dealer laughed when I suggested that they are receiving weekly updates from Lotus. It is likely that my car has been built and shipped, but I cannot obtain any confirmation of these simple facts. My dealer indicated that they will call when they are notified that the car has reached port.
I don't require much notice to make the 200 mile trip to La Jolla to pick up my car, so the "surprise, it's here" approach will do just fine.
A friend recently bought a BMW and she was constantly bothered by updates from the dealer and followup inquiries after she picked up the car. Thank goodness Lotus doesn't believe in that type of harassment.
So, say you've got 1 system that tracks the cars via RFID tags or bar codes. Say that at each scanner you know where the car is. Say you put this on the web. Say you do all this.....then I would imagine that the calls would stop, unless there was an actual problem.zvezdah1 said:So, say you've got 3000 thousand people on the wait list and they all call every time a tidbit hits the bbs. How on earth could they handle that? Logically the dealer is the point of contact for the buyer. HRM among others has confirmed they get frequent updates from Lotus, the fact that the dealer isn't sharing that information with his customer is another point.
Rick's title is DEALER rep.