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387 Posts
I sent this emai letter this morning. It explains precisely how I feel about this whole debacle. I truly hope that Lotus can get its act together. Steve
Dear XXXXXXX,
I am deeply disappointed. I wrote to you politely two weeks ago, asking for some hint on the status of my long-overdue car. I have not had the courtesy of a response of any kind.
I've been a Lotus fan for a long, long time, at least until I tried to become a new-car customer.
Multiple delays, broken promises, a complete absence of communication with your customers (and apparently with your dealers), and now a price increase on my car that should have been here months ago. A price increase I had to read about on an internet message board.
Lotus' re-entry into the American market is a textbook case of bad planning, management, and communication.
You have alienated scores of people before they are even Lotus customers, with what appears to be complete indifference, and now with what I perceive to be unethical conduct. How can you take my order at a particular price, delay delivery multiple times, and then demand $1,000 more for a car that should have been in my garage months ago?
To cap it all off, I (and hundreds of others) have to sit by with no information, no car, and watch as multiple cars find their way out of dealerships and into the secondary market, at least one of those cars spec'd precisely like the car I ordered. The whole experience has been insulting.
Lotus cannot continue to treat its customers like this and survive. If you have any influence over this organization, please do something. At least pass this message along. I believe that it is a view held by many of Lotus' would-be customers.
Dear XXXXXXX,
I am deeply disappointed. I wrote to you politely two weeks ago, asking for some hint on the status of my long-overdue car. I have not had the courtesy of a response of any kind.
I've been a Lotus fan for a long, long time, at least until I tried to become a new-car customer.
Multiple delays, broken promises, a complete absence of communication with your customers (and apparently with your dealers), and now a price increase on my car that should have been here months ago. A price increase I had to read about on an internet message board.
Lotus' re-entry into the American market is a textbook case of bad planning, management, and communication.
You have alienated scores of people before they are even Lotus customers, with what appears to be complete indifference, and now with what I perceive to be unethical conduct. How can you take my order at a particular price, delay delivery multiple times, and then demand $1,000 more for a car that should have been in my garage months ago?
To cap it all off, I (and hundreds of others) have to sit by with no information, no car, and watch as multiple cars find their way out of dealerships and into the secondary market, at least one of those cars spec'd precisely like the car I ordered. The whole experience has been insulting.
Lotus cannot continue to treat its customers like this and survive. If you have any influence over this organization, please do something. At least pass this message along. I believe that it is a view held by many of Lotus' would-be customers.