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Opinions Please

843 Views 8 Replies 7 Participants Last post by  the1sen
I thought I would bounce this off of you guys to get your opinion. I recently had a header mounted on my car by one of the few places here in Indianpolis that I can take my car to. Prior to them mounting the header, I asked them for a quote, to which they gave me. I wasn't told that this was an approximation but that this is what it would cost...period, so no ball park estimate. I also had some other work done while I was there, so when I got the bill, I kind of glanced over it, paid and went on my way, partially b/c they were running over an hour behind on getting my car done and it was 6:30 already. Long story short, after looking at the bill, I was charged about 70 bucks more than they quoted me for the header.
Already the exhaust is making noise and sounds loose, and I have called twice re. the billing...Once the owner said he didn't want to get in the middle of it essentially, but he thought the extra cost was attributed to a couple bolts they had trouble with...(in my opinion poor service, let me waste more of your time Mr. Customer), then call # 2 was the shop manager didn't have time to discuss b/c he had to take his daughter to soccer, call #3 which was today sounded like this..."We're really busy, Terry is out sick, and Sarah the Administrative Asst. isn't in.

Bottom line is this, I think their customer service is a little pathetic and secondly the price was stated up front, but then changed...ummm bait and switch??? What happens when they quote me a price for an oil change, but they have trouble removing the dipstick???

Sorry for the long message.

Andy
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Well, I can see adding some extra labor if they run in to some rusted-in bolts, or whatever... but they certainly should have contacted you about it.

What I can't believe is that they are not falling all over themselves to investigate the possible exhaust problem. In today's business climate, that's just stupid of them.

And giving you the runaround by phone? Inexcusable.
 
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