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Response to TopTech

Hi,

I'm always interested to see threads like this. Scream and yell, throw insults at a company and whine and complain. To my knowledge Mr. TopTech has never contacted us about leaking wheels or wheels that wont balance. Had he taken the time to call I would have been more than happy to help him out. The custom motorsports business is a tough one and many of us that are in it do it because we are passionate about the sport and want to be apart of something that isnt always available in the mainstream. We have always stood behind out product 100% and over the years, if we have had issues, have worked diligently with the customers to resolve them. Right now I have been emailed by a gentleman that purchased wheels from one of our customers. He states that the wheels are garbage and we should replace/repair them or he is going to start a class action law suit. I think people need to calm down and chill out. The gentleman states that the orginal owner never damaged them or used them and that the wheels were dented or bent when he got them. The orginal customer has never called us to talk about it yet the second owner is going crazy sending me emails threatening me over and over, even after I agreed to have him send the wheels back and we would change the rim shells out at no charge. What else can we do as a business? He didnt even buy the product from us. As far as the centercap issue goes, let me be clear. AT NO TIME DID WE AGREE TO INCLUDE CENTER CAPS WITH THE WHEELS. We were asked if the stock caps would fit and I stated yes they would, AS LONG AS I WAS GIVEN THE CORRECT DIMENSIONS. We were given the OD of the cap and not the step. It was a mistake on the drawing, not wanting to leave the gentlmen who set up the group buy hanging I agreed to make some new caps that would fit and send them out. Unfortunately, we have also suffered with the downturn and I have had to let a few guys go and we are working hard at keeping the equipment going and the bills paid and there hasnt been any available time to run the parts. It may seen hard to believe but its reality. Any of you that are close are certainly welcome to come by and have a look for yourself. We are not some big huge company that doesnt care about its customers, villify us if you wish but really all you have to do is call and explain the issue and we will sort it out for you. Hopefully this clarifies things and puts some of these issues to rest. By the way, it doesnt matter to us if a customer has done some work to the wheels themselves, we will still do what we can to ensure that they are happy with their wheel purchase. That means you TopTech!! Take care

Daryle
Kodiak Motorsports Inc.
 

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Bull30,

Nobody said the business was in the dumper, just slowed down. Maybe your right, I shouldn't have agreed to do the caps if I wasnt sure I could get them done when I said. I'll take the hit for that. As you stated it cost you $200 to make a set, it costs me the same, times 5, so that means I'm eating $1000 to help out. Name one wheel manufactuer that would do that. The group buy was supposed to be 10 people but only 5 ordered, I held the price even though we can't really afford to build the wheels for that price. It's not an excuse but give us a break here. We are doing what we can to work with our customers. As far as the centercaps go, I have the material here as well as the program done, I simply haven't run the parts yet, so it wasn't a bold face lie. A paying job comes in the door and that takes priority over something we were going to do for free to help out, I told that to the gentleman that set up the group buy and he was ok with it. I'm not sure how your wheels were out of round, but feel free to have the Wheel doctor fellow call me, I'm interested in what he did. We are a small company, believe it or not, and we do what we can to sort out any issues. If you were unhappy with the product because of a runout or balance issue you could have sent the wheels back and we would have rechecked and fixed any issues. We don't just sell stuff and say screw you. In fact I'll tell you what I'll do, send me the receipt from the wheel guy and I will cover the cost. Your on your own on the centercaps. I don't think I have an attitude problem, I have been open on a public forum and have offered to work the issues out, even with people that have bought used wheels from other customers. We sell lots of wheels per year, we have very few issues but like all manufacturers we have some. You have to remember that every set we sell is different that the next, so it is alot more difficult to standardize the system. We stand behind our product and will continue to do so. Thats all we can do. I don't like emailing or posting on forums because many times the intent is lost or it comes out sounding wrong. I have put the offer forward its up to you to accept. At this stage you have said your peace and I have said mine. Hopefully you will be satisfied. Take care.

Daryle
Kodiak
 

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Bull30,


Obviously nothing will make you happy, now your mad because I gave you a deal as well, geez. I never ignore customers. If I didn't care I wouldnt be responding to you now. I checked my email records and I responded to everyone you sent me and I received. Like I said, send me the receipt and I'll cover your costs. Have a good weekend.

Daryle
Kodiak
 
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