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Is it a chain grocery store? I'd take it up the chain! That response from the employee and especially the management is TOTALLY unacceptable. Corporate should hear!
For sure talk to the chain's management. Managers are inept in the grocery store business. Ironic for the monthly take they bring in.

A shopping cart was on our street for a week. I called constantly and got one excuse after the next. Called corporate and told them the story line; gone within a couple of hours.
 

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I bought my Evora at discount as it had a similar grocery market ding on the Carfax. Rear quarter panel so was able to verify no fiberglass work. The touch up job was awful; had runs in it. Had my body shop work with the selling dealership to fix and it was like it never happened. Aspen white paint ain't cheap from the dealer!
 
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