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As autocrossers I think we all heard the great white hype about the new kumho tire Ecsta 710 and how it was as good as a hoosier but lasted longer and was cheaper? It was just launched with MUCH hype and circumstance on January 1st 2004.
Well....the Ecsta 710 was recalled. Got this from kumho.
Kumho Tire’s priority is safety, and we are committed to supplying our customers with the highest quality and best performing tires that are available anywhere in the world. It is with this philosophy in mind that Kumho is taking immediate action in discontinuing the sale of the ECSTA V710 Racing Tire.
The V710 has won several races and set numerous track records since it was introduced into the market on January 1, 2004. Although we have not experienced any air loss failures with the ECSTA V710 Racing Tire, we have discovered some inconsistent test results relating to tread splice and tread area durability.
The sale of the ECSTA V710 Racing Tire will, therefore, be discontinued immediately, and tires in use in the market will be collected from consumers. Kumho will replace them with either the Kumho ECSTA V700 or Victoracer tire free of charge.
An investigation into the cause of the inconsistencies has been carried out and modifications to the product and production methods have been made to ensure these inconsistencies do not re-occur.
Consumers who have purchased the ECSTA V710 Racing Tire must call the dealer where the tires were purchased or the following toll free number to arrange for tire return and compensation:
1-800-445-8646 Extension 342
Consumers will be given the choice of a free replacement of the ECSTA V710 with either the ECSTA V700 or Victoracer. They will also be provided a voucher for a free set of the modified ECSTA V710 upon its arrival.
Kumho is sincerely committed to the quality of our products and the total satisfaction of our customers. We regret any inconvenience to our customers.
Got this from my local autocross region which inked a deal with our local tire suppplier "Ken Towery" and Kumho to give special prices on the new kumho this year. As a result a LOT of our local autocrossers just purchased new sets of these now recalled tires. From our regional RE,
Let me first start out by saying how impressed I am by the way that Kumho Tires and its distributors (Towery Motorsports included) have responded quickly, professionally and generously to the situation I am about to explain. As some of you may or may not yet know, there have been some tread separation issues with the new Kumho Ecsta V710 tires that have shown up in road racing situations, and to a lesser extent in autocross applications. Effective immediately, Kumho Tires has stop sale on all V710’s and had created a recall program to deal with the situation until the next batch of unaffected V710’s ship out.
I spoke with David Wilson of Towery Motorsports/Wholesale today on this matter and he is completely on board and gearing up for the following resolutions. Kumho is offering a choice of Victoracer V700 or Ecsta V700 tires to be provided free of charge to competitors now running V710’s. In addition, as soon as the corrected line of V710’s is ready to ship, a voucher will be provided for those as well. David and Russ at Towery Wholesale have already begun the process of getting in contact with all of their V710 customers to get their preference on Victoracers or Ecstas and are stocking up accordingly to ensure that competitors will not miss any events due to lack of tires. Mounting of these replacement tires will also be available at the Towery Wholesale site, provided that the wheels and tires be brought on site off of the vehicle (they have no facilities to lift and remove wheels/tires at the warehouse). If you are not contacted by anyone from Towery Motorsports regarding your V710 purchase in the next few days, feel free to contact Russ at 502-499-2600. Towery Motorsports is also offering exchanges for all Tire Rack customers on V710’s if it is more convenient.
Again, I want to stress how truly impressed I am with the timely manor in which this was taken care of, and in the lengths Kumho has already taken to make this right with their customers. The text of the official press release on the recall is included at the end of this message. Please note that you should contact the folks at Towery Wholesale directly at the number listed above to get the fastest, local service as well as to take advantage of the mounting offer.
So much for that.
Well....the Ecsta 710 was recalled. Got this from kumho.
Kumho Tire’s priority is safety, and we are committed to supplying our customers with the highest quality and best performing tires that are available anywhere in the world. It is with this philosophy in mind that Kumho is taking immediate action in discontinuing the sale of the ECSTA V710 Racing Tire.
The V710 has won several races and set numerous track records since it was introduced into the market on January 1, 2004. Although we have not experienced any air loss failures with the ECSTA V710 Racing Tire, we have discovered some inconsistent test results relating to tread splice and tread area durability.
The sale of the ECSTA V710 Racing Tire will, therefore, be discontinued immediately, and tires in use in the market will be collected from consumers. Kumho will replace them with either the Kumho ECSTA V700 or Victoracer tire free of charge.
An investigation into the cause of the inconsistencies has been carried out and modifications to the product and production methods have been made to ensure these inconsistencies do not re-occur.
Consumers who have purchased the ECSTA V710 Racing Tire must call the dealer where the tires were purchased or the following toll free number to arrange for tire return and compensation:
1-800-445-8646 Extension 342
Consumers will be given the choice of a free replacement of the ECSTA V710 with either the ECSTA V700 or Victoracer. They will also be provided a voucher for a free set of the modified ECSTA V710 upon its arrival.
Kumho is sincerely committed to the quality of our products and the total satisfaction of our customers. We regret any inconvenience to our customers.
Got this from my local autocross region which inked a deal with our local tire suppplier "Ken Towery" and Kumho to give special prices on the new kumho this year. As a result a LOT of our local autocrossers just purchased new sets of these now recalled tires. From our regional RE,
Let me first start out by saying how impressed I am by the way that Kumho Tires and its distributors (Towery Motorsports included) have responded quickly, professionally and generously to the situation I am about to explain. As some of you may or may not yet know, there have been some tread separation issues with the new Kumho Ecsta V710 tires that have shown up in road racing situations, and to a lesser extent in autocross applications. Effective immediately, Kumho Tires has stop sale on all V710’s and had created a recall program to deal with the situation until the next batch of unaffected V710’s ship out.
I spoke with David Wilson of Towery Motorsports/Wholesale today on this matter and he is completely on board and gearing up for the following resolutions. Kumho is offering a choice of Victoracer V700 or Ecsta V700 tires to be provided free of charge to competitors now running V710’s. In addition, as soon as the corrected line of V710’s is ready to ship, a voucher will be provided for those as well. David and Russ at Towery Wholesale have already begun the process of getting in contact with all of their V710 customers to get their preference on Victoracers or Ecstas and are stocking up accordingly to ensure that competitors will not miss any events due to lack of tires. Mounting of these replacement tires will also be available at the Towery Wholesale site, provided that the wheels and tires be brought on site off of the vehicle (they have no facilities to lift and remove wheels/tires at the warehouse). If you are not contacted by anyone from Towery Motorsports regarding your V710 purchase in the next few days, feel free to contact Russ at 502-499-2600. Towery Motorsports is also offering exchanges for all Tire Rack customers on V710’s if it is more convenient.
Again, I want to stress how truly impressed I am with the timely manor in which this was taken care of, and in the lengths Kumho has already taken to make this right with their customers. The text of the official press release on the recall is included at the end of this message. Please note that you should contact the folks at Towery Wholesale directly at the number listed above to get the fastest, local service as well as to take advantage of the mounting offer.
So much for that.