Yep, car guys think dealer service sucks, you should see what happens at motorcycle dealers.
Two friends went with their R1s to the same dealer, different days for oil change.
One riding down the road soon after, oil drain plug fell, spewing oil all over the rear tire (not a good thing on a bike)
Next friend had his serviced after riding it and checking the oil, determined to have maybe 1 to 2 qts overfill on the oil. Sent back to rectify the problem, bike came back with oil plug only finger tight, this is a huge dealership carrying all the Japanese bikes.
Wow, that's quite a thread. It started off fairly slow, but over the last day, his plight has been cross-posted to what must be a hundred other forums by now. It's is truly amazing how Internet communities can almost instantly reach thousands of people all over the world.
It will be interesting to see how he made out with his protest today.
That is one of the most interesting points. We have seen it now with various other car threads, where word spreads rapidly in 24-48 hours across the internet.
It makes me wonder how it affects general business practice. This dealer, 10 years ago, could have easily told the guy to take a hike and maybe he would have complained to his friends and family... but so what? Now... it's like a virus that can really hurt a business.
There is the other side to the rapid spread of negative dealer posts and that's dealers taking legal action. Or in the case of a few noted BMW dealers relative to posts on the M5 forum telling customers to take a hike when they next came in for service.