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Discussion Starter #1
A couple of weeks ago I had the worst service I have had in the 26 years I have been driving, and owning cars, and it was from Lamborghini of Saint Louis.

Lamborghini of St. Louis

The reason for the service was the oil-line recall.

The list of issues includes the following:

- selling my kit out from under me so I had to reschedule
- not keeping at least 1 oil-cooler set on hand because they commonly freeze, so I had to leave the car
- not tightening a main under-tray bolt
- not screwing in a screw for the inner fender liner
- nick in the windshield
- oil in my passenger seat
- lug nuts over torqued (think 120 lbs easily, probably from an impact)
- driver's side oil cooler leaking

Pictures here:

https://www.facebook.com/andrew.thompson.7543/photos?collection_token=1613719883:2305272732:69&set=a.10200361850681557.1073741826.1613719883&type=3

They are coming to get the car tomorrow, and I hope for their sake the car is flawless when it returns. I have never sued anyone, but for this I will sue. I mean, I'm nobody, with a $55K car (new), if this kind of negligence would have happened to a Bentley, there would have been hell to pay.

I'll let you all know how it ends up.
 

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That's a shame, sorry to see that. Avoid using Las Gatos Luxury Cars as well.

My wheel liners weren't screwed in on the drivers side, so they were nearly rubbing the tires and the screws were completely gone. There were other issues too, I posted about them on Yelp.
 

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I'm sorry you're having problems.

For my part, I make it a practice that if I'm compelled to openly publish/complain about the quality of a vendor's work, to do so only AFTER the work has been finally done and the car is satisfactorily back in my hands.

Kinda for the same reason I NEVER send back food in a restaurant.

Those of you who've ever worked in the back of the house, no matter how exclusive the restaurant, know exactly what I mean.
 

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Discussion Starter #6
I'm sorry you're having problems.

For my part, I make it a practice that if I'm compelled to openly publish/complain about the quality of a vendor's work, to do so only AFTER the work has been finally done and the car is satisfactorily back in my hands.
I thought the issue was done, I had fixed almost everything myself, and the other bits were going to be fixed locally and STL Lamborghini was going to pay for them. However, then I developed an oil leak.

Dave, the service manager, has been very nice in this time, I requested to know why my ABS light was on, and the price for a brake/clutch fluid change. He told me what was causing the light, and did the fluid changes for free.


Was anyone able to actually see the pictures? Facebook is a pile of crap.
Here are the pix.















 

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I am in Kansas City and have been trying to get them to return a parts call. Maybe I am glad the parts department won't pick up or call back.
 

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Not unique to them unfortunately. Everything you have listed is as simple and easy to see and avoid as could possibly be.
I try to do everything I can myself and if I can't I try to check every simple bolt tightening someone else has done if I can. You have to wonder what kind of stuff goes on in the heads of these people. What does their home look like, in terms of organization? Do they answer calls and mails or is this sort of indifference a regular part of their lives?
 

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Sorry to hear your plight. I think as long as auto dealers pay their mechanics per job rather than the actual time spent, this type of sloppy work will always occurs because the incentive is for the mechanic to work fast and complete as many job orders as humanly possible in an eight hour day.
 

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I had my own issues with STL Motorsports when they replaced my oil lines under warranty (not due to the recall) last year.

However I would like to offer a counterpoint based on my experience this week.

I finally got around to calling them late last week to schedule my recall oil line replacement. They set up an appointment for me the following (this) Monday. I dropped the car off and they said it should be finished in 2 to 4 days. I got a call mid-afternoon on Tuesday saying that the car was done and they were washing it. I picked my car up this morning and it was in fine shape.

Steve
 
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