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Discussion Starter · #1 ·
My Evora 400 needs to go in for it's initial 1,000 mile service and service for a drivers side window that stopped working after 200 miles on the odometer. I spoke with Allen back in December 2020. He seems to be no longer with Victory Lotus/Subaru.

I was put on hold twice (First time I was disconnected the second time after a very long wait someone eventually did pick up and took my name and said they would have someone call me back).

Has anyone had any problems with getting service done?

What happened to Allen?
 

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I would just go to Lotus of North Jersey in Summit. Seems like Victory is a mess and haven't heard anything positive in years. The guys in Summit are great, Jordan will make sure you are taken care of. Good Luck!
 
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I do not know what happened to Allen at Victory but I second having service performed at Lotus of North Jersey in Summit.

I stopped using Victory Lotus when I took my car in for a simple fluid change (while waiting for it) and it was absolutely filthy when they handed the keys back (my car was 100% spotless inside and out when I drove in). I have no idea what they did to it in those two hours but needless to say, I was furious with them and never went back.

On the flip side, I've had nothing but positive service experience at Lotus of North Jersey in Summit. As stated, Jordon is great to deal with.
 

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If you don't want to go dealer, I'm in the Philly area and have nothing but great things to say about Ziegler's at Possom Hollow in Pheonixville.
 

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Went to Victory Lotus for my Elise for its PPI about 1.5 months ago. Overall, I was satisfied with my service. Alan helped me, so unless he quit or was terminated in the past month, he should still be there. A guy named Tim was the guy they only had work on the car. Of course the guy is literally 6'4". He seemed to know what he was doing, diagnosed my engine misfire, and changed the oil.

Only two things I wasn't thrilled with. First, I did ask them to fix the seatbelts (I have the latter style Elise seats, or what the Exige came with allowing seat belt harnesses through them). The owner before me (and only bonehead IMO mod he did out of all of them was have the factory seatbelts go through said holes in the seats), which made it very difficult for the seatbelts to retract after use. I thought this would be a very simple fix, but without telling me what they'd do, went ahead and removed my seats to fix the seatbelt situation. I didn't know that'd be necessary. Nor the $390 charge that came with it. I think a heads up in that case is called for. On top of it, he left a couple small scratches on my center console because, as I've read, it's not easy removing the seats (with the hardtop in place) without scratching that piece. Tim did let me know he did that, but again, they were minor and even as OCD as I am, could live with it since it's mostly out of sight.

Based just on that, I can see this dealership not being the absolute best. I was in a pinch and needed to diagnose my misfire and this was already 150 miles roundtrip. Go for simple things, I'd say. Otherwise, Summit might be the better option.
 

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My Evora 400 needs to go in for it's initial 1,000 mile service and service for a drivers side window that stopped working after 200 miles on the odometer. I spoke with Allen back in December 2020. He seems to be no longer with Victory Lotus/Subaru.

I was put on hold twice (First time I was disconnected the second time after a very long wait someone eventually did pick up and took my name and said they would have someone call me back).

Has anyone had any problems with getting service done?

What happened to Allen?
Sorry to say, Allen is no longer with the company. He had personal matters to attend to. I assure you we can take care of your car, if you will allow us the chance.
 

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Went to Victory Lotus for my Elise for its PPI about 1.5 months ago. Overall, I was satisfied with my service. Alan helped me, so unless he quit or was terminated in the past month, he should still be there. A guy named Tim was the guy they only had work on the car. Of course the guy is literally 6'4". He seemed to know what he was doing, diagnosed my engine misfire, and changed the oil.

Only two things I wasn't thrilled with. First, I did ask them to fix the seatbelts (I have the latter style Elise seats, or what the Exige came with allowing seat belt harnesses through them). The owner before me (and only bonehead IMO mod he did out of all of them was have the factory seatbelts go through said holes in the seats), which made it very difficult for the seatbelts to retract after use. I thought this would be a very simple fix, but without telling me what they'd do, went ahead and removed my seats to fix the seatbelt situation. I didn't know that'd be necessary. Nor the $390 charge that came with it. I think a heads up in that case is called for. On top of it, he left a couple small scratches on my center console because, as I've read, it's not easy removing the seats (with the hardtop in place) without scratching that piece. Tim did let me know he did that, but again, they were minor and even as OCD as I am, could live with it since it's mostly out of sight.

Based just on that, I can see this dealership not being the absolute best. I was in a pinch and needed to diagnose my misfire and this was already 150 miles roundtrip. Go for simple things, I'd say. Otherwise, Summit might be the better option.
Hey man, I had no idea Allen didn't make you aware of the charge to re route the seat belts. That was wrong. As for the scratches to the console, I am truly sorry as that was not my intention. Is the car still running well?
 

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I do not know what happened to Allen at Victory but I second having service performed at Lotus of North Jersey in Summit.

I stopped using Victory Lotus when I took my car in for a simple fluid change (while waiting for it) and it was absolutely filthy when they handed the keys back (my car was 100% spotless inside and out when I drove in). I have no idea what they did to it in those two hours but needless to say, I was furious with them and never went back.

On the flip side, I've had nothing but positive service experience at Lotus of North Jersey in Summit. As stated, Jordon is great to de
al with.
Hey, out of curiosity, did you go to the Princeton location or Somerset? We recently moved our service center to Somerset and I'm trying to remember your car as im the only service Technician there. Either way the car should have been cleaned before it was returned to you.
 

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I do not know what happened to Allen at Victory but I second having service performed at Lotus of North Jersey in Summit.

I stopped using Victory Lotus when I took my car in for a simple fluid change (while waiting for it) and it was absolutely filthy when they handed the keys back (my car was 100% spotless inside and out when I drove in). I have no idea what they did to it in those two hours but needless to say, I was furious with them and never went back.

On the flip side, I've had nothing but positive service experience at Lotus of North Jersey in Summit. As stated, Jordon is great to de
al with.
Hey, out of curiosity, did you go to the Princeton location or Somerset? We recently moved our service center to Somerset and I'm trying to remember your car as im the only service Technician there. Either way the car should have been cleaned before it was returned.
 

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Alot of concerns came to light when Allen left. While its impossible to go back, moving forward I will do my absolute best to take care of your vehicles. I know your passionate about them, as am I. I wouldn't have taken this position otherwise.
 

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Hey, out of curiosity, did you go to the Princeton location or Somerset? We recently moved our service center to Somerset and I'm trying to remember your car as im the only service Technician there. Either way the car should have been cleaned before it was returned to you.
I brought it to Princeton for a simple oil change.

As with all my vehicles, I keep it spotless. So, it was obvious when I walked up to it after the service and there were several greasy hand prints on the exterior (including the front clam- why would they touch the front clam for an oil change?). When I went to get in, there were grease marks on the drivers seat where you can see someone dragged their butt across the seat bolster and seat bottom. When I went to start the car and touched the steering wheel, there was grease on the wheel and the shift knob too.

So, I declined the wash after seeing what it looked like when it was returned to me. I didn't want them to touch it again not knowing what products they would use that may make it worse. I ended up driving up the road and stopped in a parking lot where I cleaned it myself with the detail products I carry.

I may be wrong, but there is no reason to return a customers car in that type of condition. It just showed the lack of care they had with my car. I know there was no permanent damage and stuff happens, but it was so obvious it really pissed me off.

Don't take this as a dig against you. I don't believe you ever worked on my car. And, I respect the fact that you posted on here to try to help. I also realize dealerships see thousands of vehicles for service per year. Perhaps they don't realize that most of us Lotus owners know every inch of our cars and keep them nicer than most daily drivers (even if they are a daily driver.) But thanks for taking the time to post here... it shows that at least YOU care.
 

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I brought it to Princeton for a simple oil change.

As with all my vehicles, I keep it spotless. So, it was obvious when I walked up to it after the service and there were several greasy hand prints on the exterior (including the front clam- why would they touch the front clam for an oil change?). When I went to get in, there were grease marks on the drivers seat where you can see someone dragged their butt across the seat bolster and seat bottom. When I went to start the car and touched the steering wheel, there was grease on the wheel and the shift knob too.

So, I declined the wash after seeing what it looked like when it was returned to me. I didn't want them to touch it again not knowing what products they would use that may make it worse. I ended up driving up the road and stopped in a parking lot where I cleaned it myself with the detail products I carry.

I may be wrong, but there is no reason to return a customers car in that type of condition. It just showed the lack of care they had with my car. I know there was no permanent damage and stuff happens, but it was so obvious it really pissed me off.

Don't take this as a dig against you. I don't believe you ever worked on my car. And, I respect the fact that you posted on here to try to help. I also realize dealerships see thousands of vehicles for service per year. Perhaps they don't realize that most of us Lotus owners know every inch of our cars and keep them nicer than most daily drivers (even if they are a daily driver.) But thanks for taking the time to post here... it shows that at least YOU care.
I 100% agree. That's unacceptable. You are correct, I did not work on your car as I work in our new, and now only Somerset location for service. I really do care. Its heart wrenching to hear this kind of stuff.
 

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Hey man, I had no idea Allen didn't make you aware of the charge to re route the seat belts. That was wrong. As for the scratches to the console, I am truly sorry as that was not my intention. Is the car still running well?
Tim! What’s up?! Despite how my message may sound, I should have maybe specified you were honestly the only reason I was still satisfied overall with my experience at the Victory. While Alan was nice, I was especially happy to see you definitely knew what you were doing and talking about concerning the Elise.

No worries about the center console. You were upfront and I understand how hard it is to maneuver the seats without some marks based on my readings.

It was the $390 charge for that I wish Alan would’ve prepared me for. Can I afford it? Sure. But would I have maybe considered dealing with the seatbelts the way they were or have done the job myself for free having had prior knowledge to the charge, there’s at least a chance I would’ve considered it. Add the scratches onto it and then suddenly an overall pleasant experience has some negative mixed in. This is how the customer experience works, right?

Thanks for asking about the car. Funny you should ask. But a CEL popped on about 150 miles after I drove it from the dealer. The car is honestly running totally fine, but it’s got a P0172 code (running rich) and I’m having a recommended local tuner shop look further into it. Hoping it’s a bad 02 or dirty MAF. All they know now is at a certain RPM the air or fuel ratio (can’t remember which, but guessing air?) goes to negative 29. Further testing needed.

And no hate on your height. I find it ironic you are probably the tallest guy there and you’re the lotus specialist :)

If I need lotus specific help, trust me, I trust you with the car.
 

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Tim! What’s up?! Despite how my message may sound, I should have maybe specified you were honestly the only reason I was still satisfied overall with my experience at the Victory. While Alan was nice, I was especially happy to see you definitely knew what you were doing and talking about concerning the Elise.

No worries about the center console. You were upfront and I understand how hard it is to maneuver the seats without some marks based on my readings.

It was the $390 charge for that I wish Alan would’ve prepared me for. Can I afford it? Sure. But would I have maybe considered dealing with the seatbelts the way they were or have done the job myself for free having had prior knowledge to the charge, there’s at least a chance I would’ve considered it. Add the scratches onto it and then suddenly an overall pleasant experience has some negative mixed in. This is how the customer experience works, right?

Thanks for asking about the car. Funny you should ask. But a CEL popped on about 150 miles after I drove it from the dealer. The car is honestly running totally fine, but it’s got a P0172 code (running rich) and I’m having a recommended local tuner shop look further into it. Hoping it’s a bad 02 or dirty MAF. All they know now is at a certain RPM the air or fuel ratio (can’t remember which, but guessing air?) goes to negative 29. Further testing needed.

And no hate on your height. I find it ironic you are probably the tallest guy there and you’re the lotus specialist :)

If I need lotus specific help, trust me, I trust you with the car.
I appreciate that, your Elise is fantastic and I know you want to keep it that way. I hope the tuner can figure out the rich condition. Sounds like they are headed in the right direction. Its gonna be hard to gain everyone in the community's trust, but I'm going to try. Again I appreciate the fact you trust me with your car.
 

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So, I declined the wash after seeing what it looked like when it was returned to me. I didn't want them to touch it again not knowing what products they would use that may make it worse. I ended up driving up the road and stopped in a parking lot where I cleaned it myself with the detail products I carry.
That was probably a good move. I've defended Baker a lot in the past but no more. The last time I was there for service the detailers/car washers (at least thats who they blamed) cut my drivers seat - it looked like whoever did it had something sharp in their ass pocket. I believe the service manager was Luis and he said he'd take care of it but I needed to get it back down on a thursday, which took a while to coordinate. By then, they'd moved him to parts and I couldn't get anyone to return calls, emails, nothing, on it..... Then I hit a deer so the car was out of commission for 3 months and with Covid last year I didn't get it serviced (as it wasn't due on mileage) so I just gave up. I'm planning on making the hike up to Summit in the next month or so to get it serviced there and I still need to find someone to repair the seat.
 

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That was probably a good move. I've defended Baker a lot in the past but no more. The last time I was there for service the detailers/car washers (at least thats who they blamed) cut my drivers seat - it looked like whoever did it had something sharp in their ass pocket. I believe the service manager was Luis and he said he'd take care of it but I needed to get it back down on a thursday, which took a while to coordinate. By then, they'd moved him to parts and I couldn't get anyone to return calls, emails, nothing, on it..... Then I hit a deer so the car was out of commission for 3 months and with Covid last year I didn't get it serviced (as it wasn't due on mileage) so I just gave up. I'm planning on making the hike up to Summit in the next month or so to get it serviced there and I still need to find someone to repair the seat.
We have new management, technician (me) , and parts employee at the Somerset location, I assure you that kind of thing will not happen again.
 

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Discussion Starter · #17 ·
Hi Tim,

Thank you for participating in this post. What's the best way for me to reach to have a short conversation about servicing my car. Should I just call Victory Subaru and ask for you? I ended up speaking with Ann yesterday.
 

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Hi Tim,

Thank you for participating in this post. What's the best way for me to reach to have a short conversation about servicing my car. Should I just call Victory Subaru and ask for you? I ended up speaking with Ann yesterday.
Yes sir, you can call and ask for me anytime. I'm here today.
 
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