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Caterham Superlite R Evora 400
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Lotus NA does monitor this forum.
I had issues with a Lotus service Center that gave me incorrect information I posted that conversation here and then received a call from Lotus NA correcting what I had been told and that conversation .
was in response to my post on this forum.

It is not just Lotus as I owned a Tesla P85 and in the early days they would comment on posts on that forum.
 

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When I purchased my GT, I was informed lotus looks here, Facebook, YouTube etc and will void warranties for certain mods. As many have stated, if we throw a twin turbo kit on our cars and a window regulator fails, it should be covered. However if we melt a piston or grenade the trans I don’t think it would be to difficult for lotus to prove the extra power was the issue.

air intake, decat or other simple mods, it’s sad they state they are voiding the warranty. For such a minimal power increase, mostly just more noise I assume…. Very sad. I wonder if they would void the warranty for the decat pipe which is on Lotus part’s catalogue you can see/buy. Intermediate pipe $136.90

several years back when I purchased a Jeep Wrangler, I asked the dealership about mods to my Jeep. They stated what people have been saying. A lift kit will not void the engine warranty. Supercharger will not void interior issues …. He also stated some dealers are better then others to work with, often times it’s how the issue is presented to Jeep. A friend owns a Subaru dealership and states the same thing. He’s big into tuning cars and wouldn’t let those mods void warranties when possible,

the other part of me thinks it’s really sad lotus doesn’t support these type of mods. More then likely those that do a cold air intake, decat etc do not own garage queens. They are out using their cars and showing off the brand to people who might not own a lotus,.,,, yet. Hearing from people lotus voided my warranty for a cold air intake will defiantly turn people away. I think they should encourage people to mod there cars, even come up with their own performance line or give factory approval to a company.
 

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Discussion Starter · #63 ·
the other part of me thinks it’s really sad lotus doesn’t support these type of mods. More then likely those that do a cold air intake, decat etc do not own garage queens. They are out using their cars and showing off the brand to people who might not own a lotus,.,,, yet. Hearing from people lotus voided my warranty for a cold air intake will defiantly turn people away. I think they should encourage people to mod there cars, even come up with their own performance line or give factory approval to a company.
Very true.. I have 1500 miles on mine and i got it 2 months ago... Pretty sad..
 

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2011 Evora NA 6sp
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Subaru used to have people at scca events getting vins from what I remember when the 02 WRX came out.

This is why I prefer older cars where the warranty is over to mod. I would definitely reach out for clarification as to what exactly happened though. Clerical errors do happen. Hell they have released prisoners from rikers island then said oops..
 
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What remedy are you seeking in this or are you just venting? If you are seeking a reinstatement of the emissions and powertrain warranty I don't see that happening. When Lotus imported that car they certified it to fully comply with all EPA requirements and all State requirements like California Air Resources Board. The car was certified with particular parts and settings that are compliant with those regulations. Changing those parts or settings removes the vehicle from compliance. If Lotus were to accept that your vehicle is still covered for powertrain and emissions it would have to be as certified... it is not. For Lotus to say it was in compliance would mean they are up against their assertions to the EPA that their car is compliant, when it isn't. How they found out is not relevant.

Also, please be very clear in all communications. Lotus did not invalidate your warranty. Lotus specified it will no longer honor the powertrain and emissions portions of your warranty. Anything else that hasn't been removed from compliance would still be covered.

Lotus, on their own, might want to make you a happy customer. They just aren't going to do it by risking huge problems with the EPA and CARB and the ability to import vehicles.

All the talk about getting lawyers involved... give me a break. Absurd! Again, what's your remedy? Money damages? Specific performance? Good luck with that.
 

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2020 Evora GT, Metallic Racing Green
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I'm still pretty shocked that the company would proactively flag your car like that. How were they so certain your car had a modification just based off of an ostensibly anonymous car forum?
 

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So the first service at 1,000 miles includes what exactly?

Oil change
Check up
ECU read out

Correct?

I didn't let minee "break in" properly, it has 450 miles on it and I've got on it so many times, it's just SO hard not too. If it was an impala I think I would of had a much easier time. Will they void my warranty or anything because of this?
Guess they took that as a challenge
 

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Guess they took that as a challenge
I’ve read a half dozen threads on service and warranty so I called the service director in Vegas where I bought my car.
He said you need to do your first service between 1000 and 1500 miles no more, because lotus uses a different break in fluid then normally required for regular use, at that time they like you to do an ECU dump to verify that the engine has been broken in properly, so those YouTube videos you see where some moron smokes his tires as he leaves the dealer is a big no-no….
technically I live 4-5 hours from an actual lotus dealer, and the fact that the ECU dump is something you pay out of pocket, you can get around that, you just need to prove you changed your oil and filter to recommended fluid between 1000-1500 miles.
he also told me you should expect to pay around $500 for the ECU dump (likely due to proprietary test equipment) and $450 for the oil change, this is a bit ridiculous since the only difference between changing the oil in the Toyota Camry and the lotus is removing 12-15 bolts and sliding out the bottom tray and your using synthetic Mobil 1 oil versus cheaper 5W40.
I’m gonna find someone either local in San Antonio or drive to Austin to get the first service done, after that I’m doing it myself. I just ordered the TRD filters at local toyota dealer for $17 each and buy the Mobil 1 at advance auto.
 

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My 1st service at 1027 miles (S1) was a $308 oil change. The ECU dump that was performed at the same time was free as it was for warranty purposes as required by Lotus. I was also provided with a printed copy of the ECU dump at no charge.

I have no idea why a dealer would charge $500 for an ECU dump that Lotus requires. Although, if you just stopped in one day and asked for a dump for the heck of it I'm sure they will charge you.
 

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My 1st service at 1027 miles (S1) was a $308 oil change. The ECU dump that was performed at the same time was free as it was for warranty purposes as required by Lotus. I was also provided with a printed copy of the ECU dump at no charge.

I have no idea why a dealer would charge $500 for an ECU dump that Lotus requires. Although, if you just stopped in one day and asked for a dump for the heck of it I'm sure they will charge you.
Well this is what the guy in Vegas told me, doesn’t necessarily mean someone here in Texas will charge for it. every dealer is different
 

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technically I live 4-5 hours from an actual lotus dealer, and the fact that the ECU dump is something you pay out of pocket, you can get around that, you just need to prove you changed your oil and filter to recommended fluid between 1000-1500 miles.
he also told me you should expect to pay around $500 for the ECU dump (likely due to proprietary test equipment) and $450 for the oil change, this is a bit ridiculous since the only difference between changing the oil in the Toyota Camry and the lotus is removing 12-15 bolts and sliding out the bottom tray and your using synthetic Mobil 1 oil versus cheaper 5W40.


I’m gonna find someone either local in San Antonio or drive to Austin to get the first service done, after that I’m doing it myself. I just ordered the TRD filters at local toyota dealer for $17 each and buy the Mobil 1 at advance auto.
my closest dealer I do not trust, they are 90 minutes away. Next closest is around 2 hours….

this kinda sums up how screwed up lotus dealers are! Thinking people would pay almost $1,000 for the first oil change and a data dump that lotus wants. I paid around $350 for my 1st service, which was the oil change, data dump and tax.

for vegas to charge $500 for the data dump their hourly rate must be close to $1,000 a hour!

I really hope lotus reads this thread, I have read several dealers charge these crazy prices for service. I do understand the price will not be the same in every part if our country due to costing more to live in Vegas or CA vs Montana or Ohio where I live. But come on, 3x the price
 

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Really when you think about it, I bought a 2021 F150 king ranch in April which was 72K, Ford has Ford pass points so when you buy any Ford you get 42K point equivalent to 3-1/2 oil changes, if You paid cash it would be around $60-65 bucks, for 25k more you own a lotus that costs $1000 for first service….
If you compare it to the first service for a 911 which is $800 which Porsche now includes in the price of the car.
Mclaren 720S is $3800.00 so it must be an “English” thing.
 

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my closest dealer I do not trust, they are 90 minutes away. Next closest is around 2 hours….

this kinda sums up how screwed up lotus dealers are! Thinking people would pay almost $1,000 for the first oil change and a data dump that lotus wants. I paid around $350 for my 1st service, which was the oil change, data dump and tax.

for vegas to charge $500 for the data dump their hourly rate must be close to $1,000 a hour!

I really hope lotus reads this thread, I have read several dealers charge these crazy prices for service. I do understand the price will not be the same in every part if our country due to costing more to live in Vegas or CA vs Montana or Ohio where I live. But come on, 3x the price
Vegas not only takes your money at the casinos but at the Lotus dealer too!
 

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Additionally, posters sharing track videos with any kind of clock will run into the same problems. When I inquired here about the 3rd cat delete or aftermarket air filters it certainly found its way to my local dealer. They also read my complaints concerning issues the dealer considered "normal". I now know those issues are common to all Evora owners and dealer servicing so I can't blame my dealer. When in for service they did give me a warning ahead of time concerning those 2 simple mods without actually stating they read my posts. I can wait another 7 months till my warranty runs out. Know for sure they all will be reading any discussions here with a "warranty" heading. Can't blame them.
 

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I just skimmed the post. The BMW/MIN dealer where I live has never voided a complete warranty for mods. The first care I bought them had a few mods and was still under warranty. They told me the warranty was still in place they just would not fix the parts that had been modded or if they caused a problem. I am disappointed to hear Lotus is doing this. If I did a small mod to my car under warranty I would not expect them to fix that part or if that part caused a problem, but void the warranty because of an intake? No
I worked for BMW for 8 years. It was very very rare that a warranty was voided for anything at our dealer.
 

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I dunno, sorry, Something still doesn’t add up… while it’s a bit creepy to realize dealer/manufacture is trolling forum looking to tag people… maybe I missed it but; where/what/how are you posting so much information about yourself and your car that someone was able to directly identify you/your exact car without going through any channels first?

But also… you claim you just have intake. A quick search of your alias, the second hit is you asking for places to sell your 3rd cat from a delete, and at least a handful of posts of you asking about the best tunes for GT, lowering cups, etc.

I know such things may not necessarily hold up in court, but seems suspicious and you went in with a mod that Lotus very expressly forbids, case pretty cut and dry.

(And for folks complaining about lack of privacy and all that…yeah, I sort of hear you, but sometimes folks could stand to try actually living their life like they actually WANT some privacy, and don’t post every dang thing they do with a bunch of identifying information about themselves, and might find they have more privacy than you may think…)


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