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Discussion Starter #1 (Edited)
I had a flat tire over the weekend so I got new rear Yokohama Advan A048s for my Lotus at Newport European today.

When I got home, I've found HUGE deep scatches on my passenger-side rear wheel (center and an edge)... I washed the wheels, and realized that they are very deep scratches...

What do you think I should do? I am very upset. They better get me a new wheel or I'll fight.

I actually saw a '07 polar blue Exige S for sale that I really liked in their service lot today. I was going to inquire about it tomorrow, but I'm not going to do business with them until they fix this problem first.



*** I just detailed the wheels, so any scratches you see around the Lotus cap are from the dealership...
 

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I got new rear Yokohama Advan A048s for my Lotus, and when I got home, I've found HUGE scatches on my passenger-side rear wheel... I washed the wheels, and realized that they are very deep scratches...

What do you think I should do? I am furious. They better get me a new wheel.
Make em buy you a new one... Call up, speak to the manager, calmy explain what happened, and let's hope they make it right.
 

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They may offer to have the wheel refinished.

Go for a new one, by all means, but all they are responsible for is making it the way it was, not supply you with new. From the pix the damage is minor.

Either way, hopefully they will step up.
 

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Discussion Starter #5
:popcorn: Dealing with my own dealership causing damage issues. Interested to see what happens with your situation.
your "own dealership" as the dealership you use? or as the dealership you own?

just wanted to clarify. cuz i'd like to talk to the owner. :)

i'm sure there are some mgmt/staff/techs from newport european on this board...
 

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your "own dealership" as the dealership you use? or as the dealership you own?

just wanted to clarify. cuz i'd like to talk to the owner. :)

i'm sure there are some mgmt/staff/techs from newport european on this board...
As in the dealership that damaged my car. If I owned a dealership, I'd man up and fix things that we broke or damaged.

I'll edit the above post for clarification also.

Good luck with the talking to the owner part. Hope that goes better than my experience, which so far has been no contact back from the owner -- ever.
 

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Discussion Starter #7
As in the dealership that damaged my car. If I owned a dealership, I'd man up and fix things that we broke or damaged.

I'll edit the above post for clarification also.

Good luck with the talking to the owner part. Hope that goes better than my experience, which so far has been no contact back from the owner -- ever.
Thanks! I'm going to fight it, if they don't deal with it properly.

Where were your issues with Newport European?
 

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ALWAYS...walk the service rep around your car and have him/her closely examine your wheels before a tire change. Additionally, get the service rep to acknowledge that any damage will result in the replacement of the rim. This eliminates any questions of fault and fix when (not if, when) they damage your wheel. I had damage to two sets of rear rims on my M3 and the rear rims on my Elise due to crappy installs. Never had a problem getting the dealership to replace the rims.
 

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nicked rims

I also had a pair of new rear tires installed at the dealer. After returning home, I discovered both rims had been nicked/gouged. The dealer had an alloy rim specialist repair both rims good as new. Other than another trip to the dealer, I was very pleased with the response/service.
 

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Maybe in the future?

In Southern California:

GLOBE TIRE

Manhattan Beach.

Across from Southbay Lotus/now Southbay Exotics

These guys know their stuff.
 

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Good luck. I will say that I have had some wheels refinished and they were perfect. You are in the wheel capital of the US so you should have no trouble getting that repaired.

I've dealt with Wheel Enhancement many times, top notch people over there.

Roy
 

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I don't understand why you couldn't contact the dealer before posting here. Maybe the dealer wasn't aware of those minor damages. Not all employees are perfect.


It's much more helpful to see a thread about how Newport repaired/replaced damaged wheels at their expense than a thread complaining about a dealer mishap when the complainer hasn't even confronted the dealer yet.
 

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I don't understand why you couldn't contact the dealer before posting here. Maybe the dealer wasn't aware of those minor damages. Not all employees are perfect.


It's much more helpful to see a thread about how Newport repaired/replaced damaged wheels at their expense than a thread complaining about a dealer mishap when the complainer hasn't even confronted the dealer yet.
That's what I'm trying to do. Wait until the final outcome before information is posted. It has been 3 mos since the damage was done and the dealership was aware of the damage before I took the car but no resolution yet. I'm still trying to have patience but it is running thin.
 

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That's what I'm trying to do. Wait until the final outcome before information is posted. It has been 3 mos since the damage was done and the dealership was aware of the damage before I took the car but no resolution yet. I'm still trying to have patience but it is running thin.
I feel for you. I have been patiently dealing with a very well respected dealer on here for the last 9 months and they still haven't made good:(:( I will give it one more month, if it doesn't work out, I will put them on blast.

Ugh, dealers!
 

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My car has been at the dealer over 2 weeks now to have the starter button light replaced, mudflap secured, and the clunky steering rack looked at. Of course they could find nothing wrong with the rack, just like they never could find anything with the severely leaking trunk or non working AC. In 2 weeks I have never got a phone call from them even when calling them and they told me they would call back in a couple hours. Yesterday they told me someone was there that I wanted to talk to, and then when I went in I found out they had left before I even called. I dropped off tires to be mounted yesterday despite my better judgement, so who knows if that will take another 2 weeks or not. At least I have a sweet mercury sable loaner car with 80K miles that smells like butt and the belt constantly squeeks while I'm making payments on a Lotus. I've pretty much ruled out ever buying a Lamborghini from these clowns. I just can't see the treatment or the service working out any different.
 

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That's what I'm trying to do. Wait until the final outcome before information is posted. It has been 3 mos since the damage was done and the dealership was aware of the damage before I took the car but no resolution yet. I'm still trying to have patience but it is running thin.

I think your situation is quite a bit more severe. Bless you for having so much patience. :wave:


I don't think anyone would fault you for complaining.
 

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My car has been at the dealer over 2 weeks now to have the starter button light replaced, mudflap secured, and the clunky steering rack looked at. Of course they could find nothing wrong with the rack, just like they never could find anything with the severely leaking trunk or non working AC. In 2 weeks I have never got a phone call from them even when calling them and they told me they would call back in a couple hours. Yesterday they told me someone was there that I wanted to talk to, and then when I went in I found out they had left before I even called. I dropped off tires to be mounted yesterday despite my better judgement, so who knows if that will take another 2 weeks or not. At least I have a sweet mercury sable loaner car with 80K miles that smells like butt and the belt constantly squeeks while I'm making payments on a Lotus. I've pretty much ruled out ever buying a Lamborghini from these clowns. I just can't see the treatment or the service working out any different.


I'm surprised you even get a loaner car. :p
 
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