Exactly 3 months ago I ordered a set of champagne Gold wheels from Aerie, paid the additional $270 for express shipping, which stated 3-7 days shipping. The wheels arrived in their warehouse for shipping August 5th, they didn't arrive to me till the 26th. Tracking showed they wern't actually shipped till the week before they arrived with me. Not too big of a deal I guess, I expected a long wait, I just wouldve requested the additional fee for express shipping returned.
This is when it gets interesting, the wheels arrived in what I beleive to be very clearly the wrong colour. Gold and not champagne gold.
Sample Colour for Champagne Gold:
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My wheels:
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I contacted them straight away and got a pretty prompt initial response saying theyll contact the factory and get back to me. When they get back to me they tell me its the correct colour and ask me for more photos. There was some more back and forth, with responses gradually taking longer, multiple days if not over a week between them, including them sending me a completely different wheel style stating this is what champagne gold looks like.
I then send a reference car with wheels in champagne gold and they come back with a photo of the same car but clearly heavily edited stating look heres a different angle and they're the same colour as yours, while also offering me a $200 refund.
Reference car;
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Their photo;
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Its now been 2 weeks since they sent the edited photo to me and Ive gotten zero reply and I'm losing hope that I'll get anything back and will just have to suck it up and mount the gold wheels or get them powdercoated in the colour I want.
I really wanted to trust them and overlook the bad reviews for the few good ones out there but unfortunately now I'm adding to the bad reviews and wishing I ordered a set from GRP.
This is when it gets interesting, the wheels arrived in what I beleive to be very clearly the wrong colour. Gold and not champagne gold.
Sample Colour for Champagne Gold:
My wheels:
I contacted them straight away and got a pretty prompt initial response saying theyll contact the factory and get back to me. When they get back to me they tell me its the correct colour and ask me for more photos. There was some more back and forth, with responses gradually taking longer, multiple days if not over a week between them, including them sending me a completely different wheel style stating this is what champagne gold looks like.
I then send a reference car with wheels in champagne gold and they come back with a photo of the same car but clearly heavily edited stating look heres a different angle and they're the same colour as yours, while also offering me a $200 refund.
Reference car;
Their photo;
Its now been 2 weeks since they sent the edited photo to me and Ive gotten zero reply and I'm losing hope that I'll get anything back and will just have to suck it up and mount the gold wheels or get them powdercoated in the colour I want.
I really wanted to trust them and overlook the bad reviews for the few good ones out there but unfortunately now I'm adding to the bad reviews and wishing I ordered a set from GRP.
