Hmmm … did you buy them via your credit card? Try getting the card involved and telling them you are unhappy, period, and want to return? You might end up paying a re-stocking fee.

Good luck!!!

 

That stinks, terrible customer service. In saying that, I think the gold looks SUPERB and would look great on something like my Motorsports Black Evora 400.

I would probably take the 200 bucks and put it towards getting them re-done in the color of your choice and not give yourself a heart attack dealing with the Aerie fools.

 

Hmmm … did you buy them via your credit card? Try getting the card involved and telling them you are unhappy, period, and want to return? You might end up paying a re-stocking fee.

Good luck!!!

Unfortunately they weren't paid for through a credit card, if it was I would've gone down this route!

That stinks, terrible customer service. In saying that, I think the gold looks SUPERB and would look great on something like my Motorsports Black Evora 400.

I would probably take the 200 bucks and put it towards getting them re-done in the color of your choice and not give yourself a heart attack dealing with the Aerie fools.

I agree it is a lovely colour and the quality does seem great, however I wanted a more subtle colour for my racing green Evora 400. Yeah I have already got some samples from a powdercoater that seems suitable, pricing is around $150 per wheel

 

At least you got a product. Aerie sent half an order, which i can't use, and i paid $55 in duties and taxes that i can't get back.

 

If you don't mind how did you pay? PP offers protection and then if CC is linked you have two layers of protection?

Personally after the exhaust incident, the ridiculous wheel design for four lug and now this I would stay far far away from them.

 

I paid $2,710 including shipping of $550

 

I love how the car in their photo is gold. LOL. What are they thinking? They are lovely wheels. Are these forged? Make sure your powder coater uses a low temperature process.

 

I think Jason did one too many lines of coke at the last music festival he was spinning at when he decided to and photoshopped that photo.

Hopefully his sets are better then his business practice.

 

+1 with @me73 on PC temp for forged wheels.

 

Here's the picture on their web page. I don't like to cast dispursions, but they clearly appear to have modified the picture they sent specifically to deceive you. It looks blatent, and kinda amateurish, IMO.

 

I once got aerie wheels on my Evora. Before I placed the order customer service was great and once I placed it, it fell off of a cliff. Wheels took several months to get here and one the inner barrels was not painted properly.

 

Here's the picture on their web page. I don't like to cast dispursions, but they clearly appear to have modified the picture they sent specifically to deceive you. It looks blatent, and kinda amateurish, IMO.

View attachment 1399921

This is the email where they sent that photo and offered me $200

 

Did they at least weigh as light as they claim??

 

Sorry wrong thread

 

Aerie only reimbursed me the cost of the muffler and NOT the damage their defective exhaust caused. This was contingent on the deletion of my FB post calling them out. It also took 21 business days for them to send the funds.

Imagine them photoshopping this and saying it's just fine. I'm sorry you have to deal with this. Honestly, I'd sell the wheels. I wouldn't want their product on my car.

 

I understand that we have to support the small amount of vendors for our cars but the number of issues occurring with Aerie is beginning to outweigh the benefits. There's a noted lack of transparency, lack of build quality, deceptive advertising, and most importantly, a lack of respect for the customers.
@bboixtc had structural damage to his car due to their faulty titanium exhaust blowing up, @jalquiza had shrapnel damage to his heat shield from the muffler blowing up, and I believe Bboi discovered 4 others experienced their titanium exhaust failing in the same way.... all that to say, I PRAY their wheels have better build quality.
Also: Gaslighting you with an edited photo when you have them in front of your eyes and trying to smooth it over with a 7% discount is CRAZY. This **** would never fly with Greg, Hethelsport, or Inokinetic. I really hope you're able to recoup your costs.
Last thing: If you get the tires off to either send them back or paint them, please weigh the wheels. I have a hard time believing they weigh 88 lbs total

 

I understand that we have to support the small amount of vendors for our cars but the number of issues occurring with Aerie is beginning to outweigh the benefits. There's a noted lack of transparency, lack of build quality, deceptive advertising, and most importantly, a lack of respect for the customers.
@bboixtc had structural damage to his car due to their faulty titanium exhaust blowing up, @jalquiza had shrapnel damage to his heat shield from the muffler blowing up, and I believe Bboi discovered 4 others experienced their titanium exhaust failing in the same way.... all that to say, I PRAY their wheels have better build quality.
Also: Gaslighting you with an edited photo when you have them in front of your eyes and trying to smooth it over with a 7% discount is CRAZY. This **** would never fly with Greg, Hethelsport, or Inokinetic. I really hope you're able to recoup your costs.
Last thing: If you get the tires off to either send them back or paint them, please weigh the wheels. I have a hard time believing they weigh 88 lbs total

Havent actually mounted the tyres yet as my Evoras been in the shop this past month! Ill try get them weighed and report back.

 

Honestly, I wouldn’t buy anything from them. It’s just Alibaba parts from China rebranded and passed off as top quality lol.

 

Agree, but that business model isnt as uncommon as you think. Unless you are a big company like Rays or BBS, not that many have their own manufacturing facilities, most companies outsource manufacturing. Where Aerie falls short is quality control and customer service.

I just ordered a set of custom built wheels, it may very well come off the same production line as Aerie, I'm ok with that, but this company has a reputation for good customer service. iForged back in the early 2000's made custom forged wheels popular, a bunch of similar companies popped up and closed since then. Quality of all these wheels are the same, quality control and customer service makes or breaks a company.

 

Sorry you are going through that (wheels) but on the bright side they are beautiful wheels!! They look a lot like the BBS Fi-R wheels. I have a set of those on one of my cars. I was looking for the same finish you want but got talked into "motorsports gold" which looks a lot like the wheels you received. I love them now.

First world problems...

 

Hope you get this resolved. I was weary of Aerie so ended up ordering similar styled and colored wheels from BSPK Forged. Was able to customize sizing and offset. Just got them on last week and really glad I went that route.

 

Love those, colour I’m aiming for with my Racing Green! 👌🏼

 

If anyone is still looking for a set of Emira wheels, we currently have a super sale going on. I can also guarantee you’ll receive better customer service than what went on here...

Full Set Of KT-7 Forged Wheels Finished In Gloss Silver *New In Box*

These wheels have been test fit on a S2 Evora and have been confirmed to fit BRAID wheels was recently selected as the wheel supplier for their new Lotus Emira GT4; a high-performance, track ready version of their Emira road car. With that in mind, a limited run of BRAID Forged Seven + has been...

lotusrestored.com

All orders placed with me on a weekday come with my personal guarantee that they will ship out no later than the following day. If there’s ever a delay, I’ll be sure to reach out and explain why.

Cheers
Walker
Auto Europe/LotusRestored.com

P.S I also have one set available in satin black, please reach out if you are interested.

 

If y'all wanna scoop my wheels up for a steep discount to unload or option out onto an Evora lmk. I'm really looking to move these wheels. 😄

 

I would be leery of buying anything from suppliers in Hong Kong or China right now.
I strictly deal with folks like Greg’s Race Parts
Much easier to resolve issues by phone than by email. If something goes bad, you have zero recourse.

 

Dying at the edited photo it looks so funny. Punks.